This offer job is expired.

Vice Director (Global IT Support Center)

Harvey Nash Vietnam - Expires on Oct 21, 2013
  • Country
  • Location
  • Job Type
  • Experience
  • Eligibility
  • Vietnam
  • Hanoi
  • Permanent - Full Time
  • 7+ years
  • Expat and local
Job Category
Information Technology / IT
USD 1,600 - USD 2,000

Job Description

Our Client is the largest private talent management firm in the world in IT staffing, IT talent management and IT service. They are a fast growing company that is offering high class technical support to top 500+ customers. They are working on global markets, and our work processes are based on the highest standards in the industry for customers support.

They put strong emphasize in creating the right working environment and team spirit, through team building activities and more.

Job description

For a site of 100+ support engineers, the Deputy Site Manager will be responsible for the ongoing management of the company including: operational management, team management, team development, KPI & CSI achievements, potential growth plans and other misc. tasks.

Reporting to the site manager and serving as a member of the Management Team along with the site manager, this position's primary responsibility is ensuring organizational effectiveness by providing leadership for the organization's operational and administration functions. Working with the management team, the position also contributes to the development and implementation of organizational strategies, policies and practices.

Job Requirements

  • Solid IT background

  • Proven experience managing teams of at least 50 people

  • Proven experience, at least 7 years, working with IT industry, with an advantage to software and support based operations

  • Proven experience running support operations for enterprise level solutions, preferably for leading global IT company (SAP, Oracle, IBM etc)

  • Proven experience driving operations to Excellency in term of quality of service and operational efficiency

  • Hard working, loyal and extremely ambitious

  • Stand to challenging targets and growth map

  • Fluent English is a must, every other language is an advantage

About the recruitment agency

Harvey Nash Vietnam

Harvey Nash Vietnam is part of Harvey Nash Group, a pioneer in professional recruitment and IT/BPO outsourcing who was established in 1988 and has supported many of the world’s leading organisations ...

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