Retail Area Manager

Faro Recruitment Vietnam - Expires on Apr 12, 2020
  • Country
  • Location
  • Job Type
  • Experience
  • Eligibility
  • Vietnam
  • Hanoi
  • Permanent - Full Time
  • 5+ years
  • Open to local
Function
Sales / Business Development
Job Category
Energy / Oil & Gas
Salary
USD 1,000 - USD 3,000

Job Description

About the Employer

A French conglomerate headquartered in the west of Paris. One of world-wide known 6 supermajor Oil & Gas entities. The Group’s businesses cover the entire oil and gas chain owning 903 subsidiaries consolidated into the group (as of December 2014) with presence in more than 130 countries on five continents, employing over 105,000 headcounts globally.  

JOB DIMENSIONS
 
  • Develop a network of COMPANY lubricant re-branded service stations in designated geographical Area;
  • Implement the new COMPANY lubricant re-branded service station partnerships and animate the network of retail stations;
  • Ensure that Retail activities in the Area are running within COMPANY procedures and Health, Safety and Quality standards;
Development:
  • To prospect new retail partnership opportunities, focus on the service station where we can sell lubricants with high demand and good location;
  • To negotiate, study feasibility and implement branding agreements with local partners;
  • To help prepare and follow all the retail investment files to ensure that all documents from customers are satisfied with “Legal Due Diligence”;
  • To coordinate with the service station owner and the Company technical team the implementation of re-branding works for the service station;
  • To deploy COMPANY SFS’s concepts in line with the service stations potentials : Motozone, Quartz Auto Care, ...;
  • Use SALSA application to follow up prospect for re-branding and customer visit as well us tracking sale volume performance of customer re-branded petrol station;
Training:
  • To assess the training needs within the Network;
  • To define the training and seminar agenda for the pump attendants, dealers, managers, cashiers, greasers, car-wash employees, sales representatives;
  • To perform training sessions covering the following topics (but not limited to): fuel management, HSE rules, Top Service, Procedures, lubricants, sales skills;
  • To perform post-training assessments;
Marketing & Operations:
  • To act as a business consultant to dealers on management of outlets e.g. working capital & inventory management, outlet profitability...;
  • To track & report sales performance vs. targets and inform on action plan to be implemented. Work closely with marketing team for improving sale at the service station when needed;
  • To inspect, monitor, and ensure proper use of company assets at retail outlets;
  • To promote, monitor & develop high standards of customer service, housekeeping, merchandising, and general operation at sites;
  • To develop action plan for improvement in service levels according to the Top Service program;
  • To handle customer complaints in a prompt & efficient manner to the customer’s satisfaction;
  • To liaise with other departments to resolve issues & to inform management for corrective measures to ensure smooth operations;
  • To define and implement the COMPANY Retail Procedures in all COMPANY service stations;
  • Period visit re-branded service station to find out gaps such as safety issue, canopy/signage color faded and make action plan to improve the activities and maintenance job will be given;
  • To have a good understanding of competitor’s activity within the Area;

Reporting:
  • Ensure that all sales and inspection reports are prepared and submitted time as per the approved formats; 
  • Follow-up financials & credits of all retail accounts, implementation of procedures, debt recovery and allocation of accounts;
  • Identify liquidity problems with dealers to prevent bankruptcy and non-recoverable funds for the company;
  • Coordinate regular planned & unplanned site visits across the network to ensure that safety, , service and financial procedures are in place and to acceptable levels;

CONTEXT AND ENVIRONMENT
 
  • Company is a growing company in Viet Nam with a network of 4 Retail Stations through its JV TSCV and over 70 branded Retail Stations nationwide;
  • Operates in a semi-deregulated oil industry with no oil majors, 2 big local players (Petrolimex and PetroVietnam) and several independent brands, including COMECO;
  • Level of stations is poor as well as the level of quality;

ACCOUNTABILITY

The job holder being custodian of the retail network in Viet Nam is accountable for:
  • Development of retail business in terms of branded Retail Stations;
  • Volume Sales and Profitability regarding selling lubricant in line with or exceed budget' 
  • Management of Dealer Network, ensuring all company policies are complied with;
  • Implementation of Company standards: regarding quality (service & products), HSE and Code of conduct;
  • Company and site specific promotional activities are implemented according to company guidelines. Brand integrity maintained.

Job Requirements

  • Business or Engineering graduate; 
  • 3-5 years experience in sales or oil industry is a plus;
  • Strong sales, negotiating, analytical and reporting skills;
  • Strong leadership, sales and analytical skills;
  • Proven ability to manage a geographically diverse customer portfolio;
  • Ability to work with different entities and Departments;
  • Excellent Interpersonal and communication skills (written and verbal English & Vietnamese).

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About the recruitment agency

Faro Recruitment Vietnam

Since its establishment in January 2006, Faro Recruitment Vietnam JSC (formerly TT Royal Human Resources Management JSC) has developed its business in providing recruitment, payroll, labor management ...

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