This offer job is expired.
Regional Change Manager
Ambition - Expires on Aug 24, 2013- Country
- Location
- Job Type
- Experience
- Eligibility
- Malaysia
- Kuala Lumpur
- Permanent - Full Time
- 8+ years
- Expat and local
Function
IT
Job
Category
Energy / Oil & Gas
Salary
Not specified
Job Description
- Reporting to the Head of IT Service Management Operations, you will strengthen the quality of risk assessment of change impact and drive improvement in quality of technical reviews.
- Engage with local stakeholders to ensure effective change planning and delivery ownership.
- Manage day to day operation of the team, ensuring that critical weekend changes are effectively monitored and controlled.
- Support in building and developing the Service Management capability within KL to ensure long term stability of the service.
- Drive the performance of the team to achieved defined performance targets and KPIs to ensure that there is a reduction in the volume of incidents triggered by change.
- Optimise the Change Management service to deliver quality outcomes that lead to high levels of customer satisfaction.
Job Requirements
- Masters educated
- 8+ years experience IT Service Management with emphasis on Change Management
- Has an excellent understanding of service management within a diverse global organisation and relevant experience in IT Operational Management
- Experience in a dynamic and complex operational environment with strong diagnosis and problem solving skills
- Track record of driving improved operational performance through the application of standards and process specifically in relation to Change Management
- Proven ability to build and develop high-performing teams and capability
- Demonstrate effective stakeholder engagement across a globally distributed organisation and hierarchy across differing time zones and geographical boundaries
- Experience of driving compliance and application of standards across a diverse, multi-sourced supplier landscape
- Track record of delivering customer satisfaction
- Demonstrate effective influencing skills in support of driving consistent application of standards across a global IT function
- Proven commitment to IT Service Management best practices, especially Change Management
- Able to communicate effectively in English language (both verbal & written)
- Intermediate qualification in ITIL V3
- Experience/ qualifications in ISO2000, COBIT, Six Sigma and Lean Management
About the recruitment agency
Ambition was founded with a belief that whilst we didn't want to reinvent the wheel, we did feel that there was a tremendous opportunity to carve a niche of our own in the recruitment market and ...
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