This offer job is expired.

Regional Change Manager

Ambition - Expires on Aug 24, 2013
  • Country
  • Location
  • Job Type
  • Experience
  • Eligibility
  • Malaysia
  • Kuala Lumpur
  • Permanent - Full Time
  • 8+ years
  • Expat and local
Job Category
Energy / Oil & Gas
Not specified

Job Description

  • Reporting to the Head of IT Service Management Operations, you will strengthen the quality of risk assessment of change impact and drive improvement in quality of technical reviews.

  • Engage with local stakeholders to ensure effective change planning and delivery ownership.

  • Manage day to day operation of the team, ensuring that critical weekend changes are effectively monitored and controlled.

  • Support in building and developing the Service Management capability within KL to ensure long term stability of the service.

  • Drive the performance of the team to achieved defined performance targets and KPIs to ensure that there is a reduction in the volume of incidents triggered by change.

  • Optimise the Change Management service to deliver quality outcomes that lead to high levels of customer satisfaction.

Job Requirements

  • Masters educated

  • 8+ years experience IT Service Management with emphasis on Change Management

  • Has an excellent understanding of service management within a diverse global organisation and relevant experience in IT Operational Management

  • Experience in a dynamic and complex operational environment with strong diagnosis and problem solving skills

  • Track record of driving improved operational performance through the application of standards and process specifically in relation to Change Management

  • Proven ability to build and develop high-performing teams and capability

  • Demonstrate effective stakeholder engagement across a globally distributed organisation and hierarchy across differing time zones and geographical boundaries

  • Experience of driving compliance and application of standards across a diverse, multi-sourced supplier landscape

  • Track record of delivering customer satisfaction

  • Demonstrate effective influencing skills in support of driving consistent application of standards across a global IT function

  • Proven commitment to IT Service Management best practices, especially Change Management

  • Able to communicate effectively in English language (both verbal & written)

  • Intermediate qualification in ITIL V3

  • Experience/ qualifications in ISO2000, COBIT, Six Sigma and Lean Management

About the recruitment agency


Ambition was founded with a belief that whilst we didn't want to reinvent the wheel, we did feel that there was a tremendous opportunity to carve a niche of our own in the recruitment market and ...

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