This offer job is expired.

Quality Manager

Cybernet-SlashSupport (CSS) - Expires on Feb 02, 2014
  • Country
  • Location
  • Job Type
  • Experience
  • Eligibility
  • Philippines
  • Metro Manila
  • Permanent - Full Time
  • 7+ years
  • Expat and local
Job Category
Information Technology / IT
Not specified

Job Description

  • Manage Quality across multiple processes for the entire Philippines site.
  • Manages process improvement and creates a value-add for our Clients.
  • Set and develop quality team goals and standards in coordination with the Operations team and the Clients
  • Calibrate internal QA standards and tools within client expectations
  • Focus on strategic issues, suggesting improvements to work processes related to operations, customer service, client updates and systems training
  • Identify quality issues and collaborate with Operations and Training to identify opportunities to improve service delivery and increase quality levels and /or scores
  • Assist in managing the quality assurance across all verticals and programs and not restricted or assigned to any one vertical
  • Assist in supervising, developing and coaching QA staff
  • Maintain a system for measuring and monitoring quality through quantitative and qualitative Process
  • Prepare management reports and productivity and quality

Job Requirements

  • Candidate must possess at least a Bachelor's/College Degree , Post Graduate Diploma / Master's Degree, any field.
  • At least 7 year(s) of working experience in the related field is required for this position.
  • Preferably has managed Quality across multiple processes.
  • Preferably Assistant Manager / Managers specializing in Quality Control/Assurance or equivalent.

About the recruiter

Cybernet-SlashSupport (CSS)

Cybernet-SlashSupport (CSS) is a global technology solutions provider to enterprises, consumers & technology companies. CSS follows a support-centric model to all its services that help its ...

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