This offer job is expired.

Operations / Customer Care Lead Associate

Trails of Indochina - Expires on Jan 28, 2014
  • Country
  • Location
  • Job Type
  • Experience
  • Eligibility
  • Thailand
  • Bangkok
  • Permanent - Full Time
  • 4+ years
  • Open to expat
Operations / Production
Job Category
Airlines / Tourism / Travel Services

Job Description

  • Coordinate with suppliers to provide agreed services to the required standard.
  • Monitor and ensure accuracy of bookings for restaurants, boats, vehicles, trains and tour guides.
  • Frequently interact with guides and clients using the services in Thailand, especially VIP clients to ensure they are enjoying the best services possible.
  • Work closely with Operations and Reservation, and assist them by explaining clients’ situations or advising solutions.
  • Report to the travel agents regularly with client updates and feedback when they are on the ground as well as after they return home.
  • Greet groups in-country and assist VIP clients in special circumstances.
  • Help manage the supplier database.
  • Provide weekly/monthly reports on client visits to senior management.
  • Gather and analyze clients’ questionnaires and feedback to stay abreast of current trends.
  • Co-operate with Sales and Product Department to develop service improvement opportunities.
  • Provide input to the continual improvement of the Contracting department.
  • Attend training courses / seminars / trade shows to keep up to date with the travel industry.

Job Requirements

  • Minimum 4 years operations and customer care experience.
  • Minimum 5 years travel industry experience.
  • Knowledge of tourism, geography, foreign cultures and Thailand destinations.
  • Extensive personal travel within the region a plus.
  • Excellent - Written and spoken English.
  • Excellent – Planning skills.
  • Good - MS Office (Excel, Word, Powerpoint etc).
  • Good - Tour-plan.
  • Basic – Accounting.
  • Commitment.
  • Planning and Organising.
  • Problem Solving and Decision Making.
  • Customer Focus.
  • Flexibility to work overtime

About the recruiter

Trails of Indochina

Trails of Indochina (Thailand) Co., Ltd. Found in 1998, Trails of Indochin (TOI) provides high end customized travel services for a wide range of travel program throughout Southeast Asia. As ...

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