This offer job is expired.
Manager, Application Support
Amret - Expires on Aug 03, 2013- Country
- Location
- Job Type
- Experience
- Eligibility
- Cambodia
- Phnom Penh
- Permanent - Full Time
- 0-2 years
- Expat and local
Function
IT
Job
Category
Banking / Financial Services
Salary
Not specified
Job Description
- Be the entry point for functional requests (changes or new components/modules) from Business Departments to IT organizing, analysis, documentation, and sign-offs as well as the IT testing, development and overall application/ services sign-off between Business Departments and IT
- Establishes the application/service catalogues and provides related support based on agreed SLAs
- Organizes application training and provides necessary material to Training Department
- Develops and maintains best of breed product support tools including monitoring, and knowledge bases to aid in the product support process
- Acts as the Subject Matter Expert on T24 and other satellite applications taking ownership of the issues until fully resolved
- Manages the IT Help Desk and develops and implements 2nd level support processes to ensure service standards
Job Requirements
- Bachelor’s degree in Information Technology or Computer Science
- At least 2 years as an associate manager in application support or similar
- At least 5 years’ experience in troubleshooting and supporting mission critical applications and services
- At least 3 years in Software Development Lifecycle including requirement gathering, implementation, testing and deployment
- Knowledge of ITIL, SDLC methodologies and best practices
- Solid understanding of Operating Systems, Networks and H/W platforms
- Fluency in both written and spoken English
- Willingness to travel to any provinces
About the recruiter
Amret, established in 1991, is a leading microfinance institution that contributes to the economic and social development of Cambodia by providing a wide range of financial services for low income ...
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