Be the entry point for functional requests (changes or new components/modules) from Business Departments to IT organizing, analysis, documentation, and sign-offs as well as the IT testing, development and overall application/ services sign-off between Business Departments and IT
Establishes the application/service catalogues and provides related support based on agreed SLAs
Organizes application training and provides necessary material to Training Department
Develops and maintains best of breed product support tools including monitoring, and knowledge bases to aid in the product support process
Acts as the Subject Matter Expert on T24 and other satellite applications taking ownership of the issues until fully resolved
Manages the IT Help Desk and develops and implements 2nd level support processes to ensure service standards
Job Requirements
Bachelor’s degree in Information Technology or Computer Science
At least 2 years as an associate manager in application support or similar
At least 5 years’ experience in troubleshooting and supporting mission critical applications and services
At least 3 years in Software Development Lifecycle including requirement gathering, implementation, testing and deployment
Knowledge of ITIL, SDLC methodologies and best practices
Solid understanding of Operating Systems, Networks and H/W platforms
Fluency in both written and spoken English
Willingness to travel to any provinces
About
the recruiter
Amret, established in 1991, is a leading microfinance institution that contributes to the economic and social development of Cambodia by providing a wide range of financial services for low income ...