This offer job is expired.

Head of IT Service Management Tools & EMS

Ambition - Expires on Dec 11, 2013
  • Country
  • Location
  • Job Type
  • Experience
  • Eligibility
  • Malaysia
  • Kuala Lumpur
  • Permanent - Full Time
  • Not specified
  • Expat and local
Job Category
Banking / Financial Services
MYR15,209 - MYR17,744

Job Description

Our client is one of the largest shared services hubs in the Kuala Lumpur region supporting one of the largest banks globally. This prestigious institution is currently driving a number of initiatives to improve service delivery and efficiency for IT and as such the business is experiencing massive investment in the very latest tools and solutions to support this. Based on this, a technology leader is sought with a focus on service design. This position works to provide an integrated, holistic, scalable and efficient Enterprise Management System landscape for ITSM generally.

Reporting to the Global Head of Infrastructure Engineering, responsibilities will be extremely varied and challenging and will include the following:

  • Responsible for leading the Infrastructure Management Tools engineering organization;

  • Provide a rationalized, up to date, risk free, integrated infrastructure management tools landscape, across all countries;

  • Tool areas to address include CMDB, Asset & Licensing tools, Ticketing and Service Management, Change Management & Control, Monitoring, Event Correlation, etc;

  • Consolidate and rationalize existing environment; Responsible to ensure that all regulatory and compliance requirements are embedded into the environment;

  • And Ensure Service Management, Operations and Support functions requirements are fulfilled by provided solutions.

Job Requirements

To qualify, candidates must possess:

  • The potential candidate must possess deep EMS knowledge, either by having held the same position in previous organization or by coming from one of the key vendors in the area.

  • Strategic vision and practicality to ensure a proper roadmap is designed with focus on quick wins and simplicity.

  • Able to navigate complex matrix environments.

  • Commercially astute & ability to operate at both a strategic level and a detailed level.

  • Ability to establish rapport and credibility with people of all backgrounds.

  • Strong communication skills: oral, written and presentation.

  • Strong organisational / project management skills with ability to manage numerous deliverables in a timely and effective manner.

  • Self-confident individual with high level of ambition, self motivation and dedication.

  • Excellent interpersonal skills in networking and influencing.

  • Strong analytical skills with ability to problem solve.

About the recruitment agency


Ambition was founded with a belief that whilst we didn't want to reinvent the wheel, we did feel that there was a tremendous opportunity to carve a niche of our own in the recruitment market and ...

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