This offer job is expired.

Head of Customer Service (Online Retailer)

Smart Search & Services - Expires on Jan 03, 2014
  • Country
  • Location
  • Job Type
  • Experience
  • Eligibility
  • Thailand
  • Bangkok
  • Permanent - Full Time
  • 5+ years
  • Expat and local
Function
Sales / Business Development
Job Category
Retail / Wholesale
Salary
Up to THB80,000

Job Description

Our client is a multinational electronic commerce company established in Europe and currently has global e-commerce operations across four continents. As one of the world’s largest online retailers, our client’s product lines include books, consumer goods, and consumer electronics. Currently expanding to new developing markets, our client has established a Thailand branch of operations and is looking for an experienced retail customer service head to join their growing Thailand online retailer company.

The Head of Customer Service will report to the Thai Operations Director and assume full responsibility to head our client’s customer service division as follows:

Responsibilities

  • Leading, running and managing customer care center, including process improvements, training, and knowledge management.

  • Delivering a world-class customer service experience to our client’s clients and their respective customers in Thailand.

  • Ensures continuous improvements to drive agent engagement, waste elimination, defect reduction, standard work and flow.

  • Ensures the customer care center effectively scales to meet the needs of our client’s rapidly growing client portfolio and adequate capacity to handle customer service activity.

  • Highly collaborative and engaging person, able to communicate at multiple levels, effectively working with supervisors, agents, management and executives alike.

Job Requirements


  • Bachelor’s degree or higher in related fields.

  • Male or female, Thai nationality.

  • Excellent command in English.

  • Minimum of 5+ years experience in a challenging customer service environment.

  • In-depth knowledge of customer service principles and practices, proficiency in CRM systems.

  • Highly developed sense of integrity and commitment to customer satisfaction.

  • Demonstrated passion for excellence with respect to treating and caring for customers.

  • Strong leadership and people management skills, including the ability to lead and motivate others.

  • Able to work independently and under pressure with tight deadlines.


Interested professionals that feel excited by a challenge and want to be part of a proven company with an outstanding future, please submit your resume stating your present and expected salary

About the recruitment agency

Smart Search & Services

Smart Search & Services Company Limited was established – by a group of senior professional consultants who have extensive hands-on experienced within the industries they serve over 20 years. ...

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