General Manager

Based in Phan Thiet (Binh Thuan Province), the GM is responsible for the entire hotel operations. Her/his scope of responsibilities covers the financial results (revenues, cost of sales, payroll & related expenses, other expenses, departmental incomes, gross operating income (if notified), cash flow, new & replacement investments), adherence to standards of product and service, management of human resources, and Sales & Marketing strategy.

Main tasks include:

• Planning and organizing hotel services, promoting the business


• Managing budgets and financial plans and controlling expenditure


• Setting and achieving sales and profit targets


• Ensuring the development of a realistic and attainable strategic business plan that defines operational goals and profitability objectives


• Leading, through subordinate staff, the effective management of the functional areas to maximize financial performance while upholding quality standards and maximizing levels of guest satisfaction


• Planning work schedules for individuals and teams


• Creating an operating environment to assures that consistent guest satisfaction


• Dealing with customer complaints and comments


• Addressing problems and troubleshooting


• Supervising maintenance, supplies, renovations and furnishings


• Dealing with contractors and suppliers


• Ensuring security is effective


• Carrying out inspections of property and services


• Setting an example for all staffs to deliver a standard of service and presentation that meets guests' needs and expectations


• Coordinating capital improvement projects to maintain/upgrade quality standards and property image, and to protect assets from neglect, damage or deterioration


• Conducting regular staff and employee meetings


• Understanding the government regulations affecting hotel operations, ensuring compliance with licensing laws, health and safety and other statutory regulations