This offer job is expired.
Front Office Manager
Pullman Saigon Centre - Expires on Sep 14, 2013- Country
- Location
- Job Type
- Experience
- Eligibility
- Vietnam
- Ho Chi Minh City
- Permanent - Full Time
- 3+ years
- Expat and local
Function
Sales / Business Development
Job
Category
Hospitality / Catering
Salary
Not specified
Job Description
- Set up departmental standard operational procedures.
- Handle any guest complaints that cannot be settled by Front Office Supervisor or Duty Manager
- Supervise guest welcoming and room sales.
- Check room reservations and VIP guest list.
- Keep track of the standard of services delivered, based on guest comments and quality audits.
- Innovate to improve the welcome provided for guest and organization within the team.
- Motivate and drive the team to meet the department’s targets.
- Close total cash operations and resolve any discrepancies in the balance.
- Check previous day’s statistics (occupancy rate, average room rate, number of guest, …)
- Carry out the month-end closing operations, ensuring sufficient fund for upcoming invoices.
- Prepare hotel room status report.
Job Requirements
- Degree or Diploma in Hospitality Management
- Minimum 2 years’ experience in the position of Front Office Manager
- Significant experience in Opera system and customer service
- Good management skill, team spirit
- Fluent in business English, Vietnamese (both spoken and written), a third language would be a plus.
About the recruiter
Scheduled to open in September 2013, Pullman Saigon Centre is ideally located in the heart of the city. The hotel features 306 stylish Rooms and Suites, Lobby Bar, a Buffet Restaurant, a Rooftop ...
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