Carry out professional on-site or remote support activities and close service calls effectively and efficiently
Carry out quality installation, Preventive Maintenance (PM) according to schedule
Make timely reporting of issues and problems according to company standards and guidelines
Manage and handle spare parts (truck account) effectively and efficiently according to company standards and guidelines
Participate and manage the new product release process as required
Participate to improve customer satisfaction and achieve competition mindset by finding out and communicating to management the needs and requirements of customers and competitor activities
Initiate, identify and participate in internal processes re-engineering projects to achieve cost reduction and efficiently improvement (eg. MTTR, MTBF, spare parts usage, etc.)
Prepare quality documentation as required by the company standard and guideline
Participate in the sales support demonstration and presentation as required
Participate and take on additional assignments and projects as required
Job Requirements
Bachelor's degree in Electronics/Mechanical/Computer Science or equivalent
Minimum 3 years of relevant experience
Prior experience working in the PCB industry is highly preferred
Good communication skills in English. (Mandarin a plus)
Ability to build and maintain good relationships with customers
Customer-oriented mentality and excellent client servicing skills
Excellent interpersonal skills and a strong team player
Excellent trouble shooting skills
Industry process and integration knowledge
About
the recruitment agency
Since its establishment in January 2006, Faro Recruitment Vietnam JSC (formerly TT Royal Human Resources Management JSC) has developed its business in providing recruitment, payroll, labor management ...