This offer job is expired.

Customer Support Engineer

Faro Recruitment Vietnam - Expires on Aug 26, 2013
  • Country
  • Location
  • Job Type
  • Experience
  • Eligibility
  • Vietnam
  • Hanoi
  • Permanent - Full Time
  • 3+ years
  • Expat and local
Sales / Business Development
Job Category
Not specified

Job Description

  • Carry out professional on-site or remote support activities and close service calls effectively and efficiently

  • Carry out quality installation, Preventive Maintenance (PM) according to schedule

  • Make timely reporting of issues and problems according to company standards and guidelines

  • Manage and handle spare parts (truck account) effectively and efficiently according to company standards and guidelines

  • Participate and manage the new product release process as required

  • Participate to improve customer satisfaction and achieve competition mindset by finding out and communicating to management the needs and requirements of customers and competitor activities

  • Initiate, identify and participate in internal processes re-engineering projects to achieve cost reduction and efficiently improvement (eg. MTTR, MTBF, spare parts usage, etc.)

  • Prepare quality documentation as required by the company standard and guideline

  • Participate in the sales support demonstration and presentation as required

  • Participate and take on additional assignments and projects as required

Job Requirements

  • Bachelor's degree in Electronics/Mechanical/Computer Science or equivalent

  • Minimum 3 years of relevant experience

  • Prior experience working in the PCB industry is highly preferred

  • Good communication skills in English. (Mandarin a plus)

  • Ability to build and maintain good relationships with customers

  • Customer-oriented mentality and excellent client servicing skills

  • Excellent interpersonal skills and a strong team player

  • Excellent trouble shooting skills

  • Industry process and integration knowledge

About the recruitment agency

Faro Recruitment Vietnam

Since its establishment in January 2006, Faro Recruitment Vietnam JSC (formerly TT Royal Human Resources Management JSC) has developed its business in providing recruitment, payroll, labor management ...

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