This offer job is expired.

Customer Success Manager - Hanoi

ReloTalent - Expires on May 06, 2019
  • Country
  • Location
  • Job Type
  • Experience
  • Eligibility
  • Vietnam
  • Hanoi
  • Permanent - Full Time
  • 3+ years
  • Expat and local
General Management
Job Category
Information Technology / IT

Job Description

Main responsibilities​
  • Provide the front-line relationship with our customers on an ongoing basis; serve as the primary day-to-day contact for onboarding and internal program stakeholders training for a given portfolio of customers.
  • Collaborate with cross-functional teams to develop specific short and long-term account plans that both meet the needs of partners and optimize revenue and retention opportunities.
  • Create relevant content to guide clients setting up their workflows and using the software.
  • Renew customer contracts to protect existing revenue streams and qualify opportunities for revenue growth.
  • Understand our customer's job responsibilities, business and industry to best position ReloTalent to support their business goals
  • Identify potential issues and risks early in an onboarding cycle and develop backup strategies and contingency plans for resolution.

Job Requirements

Skills & Experience​
  • Embody strong account management skills; comfortable and seasoned in managing external partners and providing exceptional customer support
  • Have managed a portfolio of clients and renewal goals and driven growth within those accounts
  • Experience working with Human Resources departments is welcome
Personal skills​
  • Proactive, positive attitude, good team player
  • Good communication and organisational skills
  • Fluency at least one of the following languages: English, French, Spanish (multilingual candidates very welcome)

About the recruiter


ReloTalent is a modern relocation management technology that transforms the way organisations move people for work. The platform acts as a single point of contact for human resources professionals, ...

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