This offer job is expired.
CRM Manager
PRTR Executive Recruitment - Expires on Oct 26, 2013- Country
- Location
- Job Type
- Experience
- Eligibility
- Thailand
- Bangkok
- Permanent - Full Time
- 5+ years
- Expat and local
Function
Sales / Business Development
Job
Category
Energy / Oil & Gas
Salary
Not specified
Job Description
Company Background
Our client is a leading petroleum company who are listed on the Stock Exchange of Thailand. Due to the expansion of their business, they are now seeking a well-organised, highly motivated and fast-learning person to work in the position of Customer Relations Manager (CRM).
Responsibilities
Our client is a leading petroleum company who are listed on the Stock Exchange of Thailand. Due to the expansion of their business, they are now seeking a well-organised, highly motivated and fast-learning person to work in the position of Customer Relations Manager (CRM).
Responsibilities
- Managing the customer service division and operations.
- Implementing the CRM and call centre systems.
- Developing tracks and reporting key performance measurements for the unit.
- Developing and implementing processes and procedures to improve operational efficiency.
- Ensuring and maintaining company standards.
- Overseeing cross functional work relations to resolve any issues raised by customers.
- Surveying customer feedback of the company's services in order to prepare market intelligence and for future product and operational developments.
- Working closely with the sales and marketing teams to manage CRM projects.
- Following up on the progress of CRM projects.
Job Requirements
- Male or Female, aged not over 40 years old.
- Bachelor's Degree in any related field.
- Having at least 5 years' experience in Customer Relations Management or related fields.
- Having experience in implementing CRM and setting up a call centre.
- Good understanding of trading and retail businesses.
- Proactive leader with strong people management skills.
- Excellent communication and organisational skills.
About the recruitment agency
Since PRTR’s establishment in Thailand in 1990, we have been a part of a roller coaster ride called Thailand’s economy. We have witnessed the highs of the property boom, the collapse of the currency, ...
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