This offer job is expired.

CRM Manager

Global Search - Expires on Mar 10, 2014
  • Country
  • Location
  • Job Type
  • Experience
  • Eligibility
  • Hong Kong
  • Not specified
  • Permanent - Full Time
  • 5+ years
  • Expat and local
Marketing / Communication
Job Category
Marketing / Advertising / PR

Job Description

  • Responsible for all elements of Customer Relationship Management including development of mechanics, analytic review, communications with members and other member engagement activity
  • Manage the membership programme to achieve the budgeted top lines and sales target
  • Maintain a stable membership database to improve overall transaction value and visit frequency
  • Responsible in managing the membership calendar of activities & events to meet objectives
  • Provide functional expertise to execute CRM and projects that support the delivery of customer loyalty objectives.
  • Maximize customer out-reach via social media platform

Job Requirements

  • Degree educated in a relevant discipline (i.e. Marketing, Communications, PR)
  • Minimum 5 years experience in a varied marketing environment and 2 years specifically focus on CRM.
  • Possess project management skills and a knowledge of CRM, Direct Marketing and/or Loyalty Marketing processes and measurement skills
  • Experience in management of marketing agencies and Digital media marketing
  • Passionate, confident and excellent communication and organizational skills
  • Able to network and foster relationships, both internally and externally
  • Strong analytical skills with effective data interpretation/analytical skills and negotiation skills
  • Fluent spoken and written Chinese (Cantonese) and English
  • Computer literacy (Excel, PowerPoint, Word)

About the recruitment agency

Global Search

Services We believe in understanding our clients’ requirements and being able to provide them with the best solution, this is aided by our Account management model. To achieve desired results we ...

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