This offer job is expired.

CRM Director

KOS International - Expires on Sep 24, 2013
  • Country
  • Location
  • Job Type
  • Experience
  • Eligibility
  • Hong Kong
  • Not specified
  • Permanent - Full Time
  • 10+ years
  • Expat and local
Sales / Business Development
Job Category
Consumer Products / FMCG
Not specified

Job Description

Our client is a leading retailer in Health & Beauty sector. They are now seeking a high calibre candidate to join their team as CRM Director.


  • Develop, plan and monitor the execution of different analytic solutions e.g. customer loyalty, consumer panel data, marketing data, etc.

  • Lead a small team of analysts to conduct analytic solutions and CRM program

  • Work closely with in-house departments to define measures and methods to evaluate the company's business performance and customer behavior to meet their needs

  • Develop and deliver regular customer insight reports and analytics trainings to senior management and internal business units

Job Requirements

  • Degree holder in Statistics, Science or Business

  • 10 years or above experience in handling loyalty and CRM programs in an analysis role

  • Excellent knowledge and skills in analytic software e.g. SAS, SPSS, etc

  • Proven track record of business analytics in the retail or FMCG industry

  • Strategic thinking with strong analytic skills

  • Strong communications, interpersonal and presentation skills

  • Competent in customer level analysis, segmentation and modeling solutions

  • Solid experience in applying research and loyalty data to business applications including: Pricing, Promotions, Assortment, Direct Marketing.

  • Good computer skills, especially with Microsoft Excel, and PowerPoint

About the recruitment agency

KOS International

KOS International is a full service professional recruitment consultancy based in Hong Kong, specializing in the recruitment and placement of experts in business development, finance, accounting, ...

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