This offer job is expired.
Call Center Manager
TalentViet - Expires on Nov 28, 2013- Country
- Location
- Job Type
- Experience
- Eligibility
- Vietnam
- Ho Chi Minh City
- Permanent - Full Time
- Not specified
- Expat and local
Function
Sales / Business Development
Job
Category
Banking / Financial Services
Salary
USD 1,500 - USD 2,000
Job Description
Purpose of job
Call-Center Manager covers two activities: Phone collection and Customer Service.
Job Accountabilities
Call-Center Manager covers two activities: Phone collection and Customer Service.
- Phone Collection is the first step of collection process to recover unpaid loans installments from debtors. The Call-Center Manager will have in charge the management of four different teams of phone collectors lead by team leaders, operating in a call center. These teams (50 staff) handle the phone collection for a nationwide scope.
- Customer Service is the Call-Center receiving incoming calls from customers. Its activity also covers outgoing calls to customers during the life cycle of their loan. Call-Center Manager will manage this team (10 staff) lead by a supervisor.
Job Accountabilities
- Managing all daily activities of the 2 Call-Centers and their related teams (recruitment, training,…) in due compliance with rules and regulations
- Being responsible for the performance of the activities covered
- Being proactive in proposing processes and tools improvement
- Being responsible for proper solving of customers complaints
- Other assignments as required by the Management
Job Requirements
Experience Required
Special Knowledge Required
- Experience in Call-Centers in Financial sector (Bank, Insurance,…) mandatory
- English mandatory
- Experience in Debt Collection activity preferably
Special Knowledge Required
- Management skills
- Organization skills
- Process oriented
- Performance driven
About the recruitment agency
Are you looking for a streamlined human resource management and development system that works for your business? TalentViet is your leading choice for human resources support in the fields of: ...
Read more