This offer job is expired.
After Sales Manager
RGF HR Agent - Expires on Feb 08, 2014- Country
- Location
- Job Type
- Experience
- Eligibility
- Vietnam
- Ho Chi Minh City
- Permanent - Full Time
- 5+ years
- Expat and local
Function
Customer Service/ Account Management
Job
Category
Automotive / Vehicle
Salary
USD1,500 - USD1,800
Job Description
Parts Turnover & Revenue Targets
- Achieve annual parts turnover and revenue targets by creating & implementing after-sales marketing plan for truck business.
Customer Relationship Management
- Visit and liaise with dealers, customers and suppliers to maintain existing relationships and foster new working relationships
- Provide technical support to dealers/Customers
- Assist Dealer in developing technical skills and efficiency, including issues related to:
- Management of Recalls / Campaigns.
- Technical documentation, procedures, information and systems training.
- Identify and assist in related technical issues to fleet customer and dealers
- Confirm currency of diagnostic equipment, required tools and accreditation.
- Handle customer complaint of technical issues
- Roadside assistance support for dealers/customer.
Parts Volume and Profitability
- Ensure continued improvement of parts volume and profitability by preparing annual truck parts targets and marketing plan
- Propose measures and plans for After Sales strategy and retain customer
Market research
- Perform market research & competitor analysis
- Perform CSI survey and define counter measures for improvement
- Define and implement counter action plans
Administration and Reporting
- Prepare dealer standard of workshop equipment and special tools
- Prepare workshop process and workshop standard for Trucks
- Analyzing After-Sales KPIs of dealers
- Meet various reporting requirements within the deadline
- Handle other projects as assigned
Job Requirements
- University Graduate in Management or related field, preferably with technical training
- Minimum 5 years experience in after-sales and parts business in automotive industry (preferably trucks)
- Good knowledge of trucks, including car/truck’s brands
- Good knowledge of automotive market and products (especially trucks)
- Good knowledge of workshop operation, workshop organization and processes
- Extensive knowledge in market analysis and strategic planning
- Excellent skills in communication and customer relationship management
About the recruitment agency
RGF Executive is the executive search arm of Recruit Co., Ltd, Japan's largest recruiting company and 4th largest worldwide with annual revenues of US$10 billion. RGF operates through direct and ...
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