This offer job is expired.

Travel Experience Manager

Khiri Travel Myanmar - Expires on Nov 10, 2015
  • Country
  • Location
  • Job Type
  • Experience
  • Eligibility
  • Myanmar
  • Not specified
  • Permanent - Full Time
  • 3+ years
  • Expat and local
Customer Service/ Account Management
Job Category
Airlines / Tourism / Travel Services

Job Description

  • Deliver highest customer service and follow-up on VIP clients on arrival in the country (meet or call), solve potential problems / complains, give feedback to agents
  • Make sure branding for each agent is performed according to their demands (in terms of signboards, special requests, welcome letter etc)
  • Coordinate with the commercial manager to ensure that sales clearly informs operations about the requirements for the clients and send files in correct format (using correct systems, experience description)
  • Ensure that all excursions are correctly operated by guides and stations (written and verbal training together with Operations manager)
  • Check all files of clients arriving in the country after operations department prepared the vouchers, itinerary, flight tickets, guide advance and instructions and signboard
  • Be part of the management team which includes the operations manager, the sales manager and the reservations manager, the commercial manager and the chief accountant
  • Increase company visibility in the industry in Myanmar and be an ambassador for the brand.
  • Creating and implementing Standard Operating Procedures for Operations / Customer service department.
  • Marketing and Public Relations for Khiri Travel in Myanmar and pro-actively contact local based potential corporate and leisure based clients in coordination with the Commercial manager
  • Customer Care and Quality Control – Leading, developing and managing the operations and customer relations teams – Managing client- and supplier feedback and work with sales department on continuously improvement to get the customer expectations in balance with the customer experience.
  • Handle emergency phone 2 weeks per month.
  • Continuous implementation of Jambix software system throughout all company departments
  • Active involvement in Khiri Reach projects.
  • Any other duties requested and in the interest of the clients and / or the company 

Job Requirements

  • Minimum 3 years’ experience in travel industry – preferable in SE Asia
  • Knowledge of Myanmar travel products
  • Excellent communication skills in English (native speaker is an advantage)
  • Experience in customer service
  • A passion for travelling and open to explore different cultures
  • Service minded person with attention to detail and experienced with the high-end market
  • Able to think out of the box and hands-on 

About the recruiter

Khiri Travel Myanmar

Our mission now is to grow Khiri Travel to be the leading brand in quality tourism in Asia — and the champion of the triple bottom line: people, planet, profit. Sustainability is at the ...

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