Deliver highest customer service and follow-up on VIP clients on arrival in the country (meet or call), solve potential problems / complains, give feedback to agents
Make sure branding for each agent is performed according to their demands (in terms of signboards, special requests, welcome letter etc)
Coordinate with the commercial manager to ensure that sales clearly informs operations about the requirements for the clients and send files in correct format (using correct systems, experience description)
Ensure that all excursions are correctly operated by guides and stations (written and verbal training together with Operations manager)
Check all files of clients arriving in the country after operations department prepared the vouchers, itinerary, flight tickets, guide advance and instructions and signboard
Be part of the management team which includes the operations manager, the sales manager and the reservations manager, the commercial manager and the chief accountant
Increase company visibility in the industry in Myanmar and be an ambassador for the brand.
Creating and implementing Standard Operating Procedures for Operations / Customer service department.
Marketing and Public Relations for Khiri Travel in Myanmar and pro-actively contact local based potential corporate and leisure based clients in coordination with the Commercial manager
Customer Care and Quality Control – Leading, developing and managing the operations and customer relations teams – Managing client- and supplier feedback and work with sales department on continuously improvement to get the customer expectations in balance with the customer experience.
Handle emergency phone 2 weeks per month.
Continuous implementation of Jambix software system throughout all company departments
Active involvement in Khiri Reach projects.
Any other duties requested and in the interest of the clients and / or the company
Minimum 3 years’ experience in travel industry – preferable in SE Asia
Knowledge of Myanmar travel products
Excellent communication skills in English (native speaker is an advantage)
Experience in customer service
A passion for travelling and open to explore different cultures
Service minded person with attention to detail and experienced with the high-end market
Able to think out of the box and hands-on
Our mission now is to grow Khiri Travel to be the leading brand in quality tourism in Asia — and the champion of the triple bottom line: people, planet, profit. Sustainability is at the ...