This offer job is expired.

Technical Service Manager

Rational Group - Expires on Dec 25, 2014
  • Country
  • Location
  • Job Type
  • Experience
  • Eligibility
  • Singapore
  • Not specified
  • Permanent - Full Time
  • 6+ years
  • Expat and local
Customer Service/ Account Management
Job Category
Machinery / Heavy Equipment

Job Description

Support and manage our service partners & customers
  • Plan and coordinate all after-sales technical activities in SE Asia and ANZ markets
  • Provide partners with competent first-level technical support, provide advice and clarification with regards to service organization, warranty obligations and obligingness
  • Visit customers and partners for technical supervision and for conducting trainings
Develop market/partnerships
  • Further develop and expand our service partners network towards long-term partnerships
  • Maintain partnership network quality/efficiency by periodically auditing our partners
  • Liaise with our global HQ to implement strategic and operational plans for the region
  • Participate in exhibitions and trade fairs

Job Requirements

  • Strong technical background as well as good technical/electro-mechanical knowledge and engineering skills in professional appliances
  • 6 to 8 years of experience in technical service, with a proven track-record in dealing with distributor/service partner network in the relevant markets is critical
  • Good interpersonal skills and proven people/client management abilities
  • Well-structured work style, entrepreneurial mindset, highly motivated, results oriented, and hands-on work mentality
  • Computer literacy (Microsoft Office, CRM systems)
  • Bilingual in English and an additional regional language such as Mandarin Chinese or Bahasa Malay/Indonesia (to liaise with associates/counterparts)
  • Openness to business travel (30%-50% within region)

About the recruiter

Rational Group

RATIONAL is the global market and technology leader offering innovative high-tech solutions for professional kitchens. RATIONAL currently employs approx. 1400 people across more than 20 subsidiaries ...

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