Lead the Services Support team to support banks and business partners using SWIFT messaging systems and other application systems for operation of the highly secure and mission-critical interbank clearing and settlement applications;
Assist in developing and implementing IT service management practices that are aligned with the Companyís IT strategy and plans;
Assist in establishing and maintaining service level agreements;
Ensure both routine and recovery operations meet the service requirements;
Provide bank users with support services on software release and system operations of the terminal applications and problem solving;
Manage a helpdesk that operates from 08:00 hours to 23:45 hours on weekdays;
Assist in devising training strategy for major system releases and new services, prepare training material, and co-ordinate and conduct training on such major system releases and new services for bank users;
Prepare technical notes detailing system enhancements and major system releases for banks to make the necessary preparatory arrangements;
Tertiary education (preferably in information technology or business related disciplines);
Over 8 years of experience in the area of: (i) coordinating implementation and roll-out of systems preferably banking/ financial applications, (ii) managing help-desks providing system support to users, and/or (iii) operations of payment systems or banking/ financial applications;
Knowledge of operations of SWIFT messaging systems and SWIFTNet services, and experience in supporting clearing services and payment systems are advantages.
Solid skills at system service delivery, problem management and helpdesk operations;
Fluency in both English and Cantonese, and preferably Putonghua;
Our Company is jointly owned by the Hong Kong Association of Banks and the Hong Kong Monetary Authority. We provide various services to banks and financial institutions covering interbank real-time ...