Our client is a multinational company in Education field.
Leading the Service team by acting as coach, mentor and role model.
Creating an environment where students and alumni are inspired and motivated to engage with English in-center, online and in real-life
Managing day-to-day Service and guaranteeing smooth operations, ensuring delivery of a premium educational experience to Students
Ensuring that Standard Operating Procedure is followed at all times to ensure global brand consistency
Partnering with the Centre Director to create a strong link between the Service Team and Sales Team
orking with Human Resources to manage recruitment activities and ensure people development strategies to support continuous development, retention and premium results are in place
Working with the Corporate Sales Team and ensuring Corporate Students have the same learning experience whether in-center or offsite in company locations by managing these courses.
Tracking, analyzing and report Center Service performance and providing solutions for improvement areas, ensuring that student satisfaction and learning levels exceed expected benchmarks
Driving engagement of staff, students and alumni in complementary informal learning communities using digital tools, social media and in-center promotion and by managing monthly Social Club Calendar
Implement new products and systems when required and maintaining the Center’s image and IT assets
Managing the upkeep of their centers and ensuring that they are kept in top form
Delivering advising sessions and doing level checks
Regularly observing, giving feedback to and evaluating both new and regular staff
Native speaker of English
CELTA or equivalent certificate in TEFL
Two years teaching experience (preferred)
Team leadership experience, ability to lead, motivate and develop a team
Excellent interpersonal skills—patient, responsible, and empathetic
Inspiring and supportive to staff and Students
Passionate about training, teaching and coaching
Driven to succeed
Experience having lived in different countries, ideally as an English Teacher or Director of Studies
Wall Street English experience as an English Language Teacher is a distinct advantage
Commercial or sales experience an advantage
the recruitment agency
Greyfinders is a business member of Left Brain Asia (now C-Group), a private investment partnership company who also owns Left Brain Connectors – the leading brand idea firm in Vietnam. We focus on ...