This offer job is expired.

Service Manager

Greyfinders - Expires on Jun 12, 2015
  • Country
  • Location
  • Job Type
  • Experience
  • Eligibility
  • Vietnam
  • Ho Chi Minh City
  • Permanent - Full Time
  • 2+ years
  • Expat and local
Customer Service/ Account Management
Job Category
Education / Training
USD 2,500 - USD 3,000

Job Description

Our client is a multinational company in Education field.

Key Accountabilities:
  • Leading the Service team by acting as coach, mentor and role model.
  • Creating an environment where students and alumni are inspired and motivated to engage with English in-center, online and in real-life
  • Managing day-to-day Service and guaranteeing smooth operations, ensuring delivery of a premium educational experience to Students
  • Ensuring that Standard Operating Procedure is followed at all times to ensure global brand consistency
  • Partnering with the Centre Director to create a strong link between the Service Team and Sales Team
  • orking with Human Resources to manage recruitment activities and ensure people development strategies to support continuous development, retention and premium results are in place
  • Working with the Corporate Sales Team and ensuring Corporate Students have the same learning experience whether in-center or offsite in company locations by managing these courses.
  • Tracking, analyzing and report Center Service performance and providing solutions for improvement areas, ensuring that student satisfaction and learning levels exceed expected benchmarks
  • Driving engagement of staff, students and alumni in complementary informal learning communities using digital tools, social media and in-center promotion and by managing monthly Social Club Calendar
  • Implement new products and systems when required and maintaining the Center’s image and IT assets
  • Managing the upkeep of their centers and ensuring that they are kept in top form
  • Delivering advising sessions and doing level checks
  • Regularly observing, giving feedback to and evaluating both new and regular staff

Job Requirements

  • Native speaker of English
  • University degree
  • CELTA or equivalent certificate in TEFL
  • Two years teaching experience (preferred)
  • Team leadership experience, ability to lead, motivate and develop a team
  • Excellent interpersonal skills—patient, responsible, and empathetic
  • Inspiring and supportive to staff and Students
  • Target driven
  • Passionate about training, teaching and coaching
  • Driven to succeed
  • Experience having lived in different countries, ideally as an English Teacher or Director of Studies
  • Wall Street English experience as an English Language Teacher is a distinct advantage
  • Commercial or sales experience an advantage

About the recruitment agency


Greyfinders is a business member of Left Brain Asia (now C-Group), a private investment partnership company who also owns Left Brain Connectors – the leading brand idea firm in Vietnam. We focus on ...

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