This offer job is expired.

Service Manager

Online - Expires on Oct 03, 2015
  • Country
  • Location
  • Job Type
  • Experience
  • Eligibility
  • Cambodia
  • Not specified
  • Permanent - Full Time
  • Not specified
  • Expat and local
Function
Customer Service/ Account Management
Job Category
Telecommunications
Salary
Not specified

Job Description

  • Provides support, assistance, and advice to customers on a given product or services 
  • Handles customer inquiries either by telephone, email, letter or in person 
  • Handles customer complaints or major incidents i.e. issuing refunds or compensations to customers 
  • Maintains accurate log of correspondence with the customers 
  • Evaluation & processing of applications for warranty claims.
  • Ensuring a high level of customer satisfaction by advising customers on preventative maintenance procedures. 
  • Assist in maintain a strong communication link between Service Department and other departments

Job Requirements

  • Monitor spare parts using and Spare Part stock
  • Overview workstation organization and appearance
  • Overview technical analysis of repairing equipment necessary,
  • Prepare technical book repairing specifications. 
  • Perform Mechanical analysis duties surrounding the following; mechanical devices, components, engines, transportation equipment, environmental control, materials handling, machine tools… 
  • Manage Spare Part stock, PR, PO including accessories delivery flow with Head Office and sales report
  • Review development plans for compliance with adopted technical standards and good technical practices. 
  • Quality Control:
  • Effective implementation of required service quality standards.
  • Follow up customer satisfaction monitoring and define weak point to be improve
  • Analyses statistics to define the level of customer service being provided 

About the recruiter

Online

Online is Cambodia’s leading ISP with more than thirteen years serving the market, we offer premium quality Internet and communication solutions for the home, business and corporate customer ...

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