This offer job is expired.

Service Manager (Automobile - Heavy vehicles)

Faro Recruitment Vietnam - Expires on Sep 15, 2014
  • Country
  • Location
  • Job Type
  • Experience
  • Eligibility
  • Singapore
  • Not specified
  • Permanent - Full Time
  • 8+ years
  • Open to expat
Function
Engineering / Technical
Job Category
Automotive / Vehicle
Salary
USD 6,000 - USD 8,000

Job Description

SUMMARY OF POSITION

The role is covering service and commissioning of Airport Products (ARFF Trucks) in the South Asia region. This position requires the incumbent to be trained and be well versed in the service support of ARFF. Extensive travelling is required. Responsibilities include working closely with our sales team to deliver products post PDI and commission the trucks to book revenue for the business segment. The position is also expected to drive revenue for Parts Sales and Post Warranty Service Hours.

KEY ACCOUNTABILITIES

1. Leadership & Planning
 
  • Ensure the Service Capability for the region meet and exceed Customers’ requirements and expectations
  • Partner the Sales Team to drive sales for the region by delivering excellent after sales support
  • Lead and motivate the Service team to achieve timely resolution of issues for customers
  • Maintain Service standards and delivery by effective managing crossfunctional processes/stakeholders expectations
  • Plan and assign resources for on-site support

2. Product Training
 
  • Provide product training to dealers and customers
  • Update training materials and translate into regional languages as needed
  • Measure training effectiveness and feedback after each training
  • Attends regular product training as scheduled by US counterparts

3. Product Commissioning
 
  • Conduct Product Pre-delivery inspection as scheduled
  • Identify and track “hanging issues” for closure within 3 months of hand over to customer
  • Provides PDI report to Factory for feedback and follow up
  • Obtains Customer signoff and acceptance needed for revenue recognition

4. After Sales Service Support
 
  • Ensures adequate parts support in country
  • Trains dealers in standard service support
  • Responds to field issues 7/24 and follows through for close out
  • Liaise with US Warranty and service department for service bulletin updates
  • Schedules periodic and proactive routine visits to customer locations to monitor truck condition

5. Customer Satisfaction
 
  • Identify field issues proactively and develop reports to monitor field performance
  • Track warranty failures and drive issue resolution with factory
  • Conducts customer satisfaction surveys as needed
  • Support sales team in pre-sales and post sales activity

6. Implement Company Policies
 
  • Develop Budget and Facilitate Budget compliance
  • Uphold corporate image and communicates professionally to customers commitment to the company.
  • Implements company policies and procedures
  • Special projects as assigned

7. Any other duties assigned

Job Requirements

  • Bachelor’s degree in Mechanical or Electrical engineering preferred
  • 8 years experience in the service of heavy-duty truck sales in Fire Trucks for Airports.
  • Other experience in Wreckers, Tire Changers, and Cement Mixers & Refuse trucks can also be considered.
  • Must have excellent people (relationship building) skills.
  • Organized, professional and high integrity
  • Proficient language ability in English & Chinese Language ability would be an added advantage
  • Proficient in MS office and related IT tools

About the recruitment agency

Faro Recruitment Vietnam

Since its establishment in January 2006, Faro Recruitment Vietnam JSC (formerly TT Royal Human Resources Management JSC) has developed its business in providing recruitment, payroll, labor management ...

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