This offer job is expired.

Service Center Manager

AnAnA Computer - Expires on Jan 13, 2016
  • Country
  • Location
  • Job Type
  • Experience
  • Eligibility
  • Cambodia
  • Phnom Penh
  • Permanent - Full Time
  • 5+ years
  • Expat and local
Function
Customer Service/ Account Management
Job Category
Information Technology / IT
Salary
Not specified

Job Description

  • Develop action plan to grow business of service center
  • Set clear targets for each subordinate, monitor their performance, and motivate, train and coach them
  • Achieve maximum satisfaction of customers on service – warranty, repair and post-sales support
  • Manage operational efficiency- staff productivities and sound customer service
  • Develop operational standard and procedures
  • Handle customer complaints, at last resort
  • Monitor and track issues to ensure accurate resolution
  • Provide necessary supports to solve customers’ issues both technically and commercially.
  • Precise communication of problem to partners’ service engineer in order to get correct and timing solution
  • Prepare and send daily/weekly/monthly report of Service Center to General Manager

Job Requirements

  • University degree in electronics, computer science, IT or related field
  • Very good knowledge in electronic/mechanics to understand hardware issues
  • Good knowledge of software installation and development
  • At least 5 years of experiences in similar position or managing IT technicians
  • Possess technical skill – diagnosing and troubleshooting computers, server/storage system
  • Ability to articulate and simplify customer issues and solution
  • Good leadership & problem solving skills
  • Honesty, hard-working and result-oriented
  • High level of commitment & self-motivation
  • Ability to work under pressure and meeting deadline
  • Attention to details

About the recruiter

AnAnA Computer

AnAnA Computer Co., Ltd. was founded in 1995 as one of Cambodia‘s first computer companies. Our track record and market experience has made us Cambodia‘s leading provider of total IT solutions, ...

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