Our client, a leading international fashion brand, is currently for a Senior Training Manager to join their training team in Hong Kong.
- Responsible for coaching and development of store management to ensure consistent delivery of training in all stores
- Responsible for the regular delivery of service and product knowledge training
- Responsible for the retention of product knowledge by managers and sales associates in Hong Kong and the consistent achievement of pass-rates in must-know testing
- Plan, implement and monitor global service and sales standards and policies
- Responsible for driving retail productivity KPIs
- Analysing business results and set up SMART objectives and action plan for stores
- Build and motivation of sales team to provide highest levels of service, merchandising and customer service
- Establish strong and constructive organization of the Retail team.