This offer job is expired.

Senior NOC Engineer

Agoda Services - Expires on Jan 06, 2015
  • Country
  • Location
  • Job Type
  • Experience
  • Eligibility
  • Malaysia
  • Not specified
  • Permanent - Full Time
  • 3+ years
  • Expat and local
Job Category
Airlines / Tourism / Travel Services

Job Description

  • You will ensure that the Agoda services and platform are up and running 24x7.
  • You will ensure that any (potential) incidents are escalated as quickly as possible and managed to ensure quickest service restoration time.
  • You will work closely with system owners to follow up and drive down repeated incidents.
  • You will communicate clearly and concisely to the business/management the details of the incident, its impact to the business and the steps to ensure timely resolution and prevention.
  • You will manage the knowledge within the team.
  • You will work closely with all stakeholders to ensure continuous process improvement.
  • You will support the NOC staff through coaching and mentoring new and existing staff.
  • You will oversee the day to day operations of the NOC team.
  • You will organize the Post Incident Review to ensure ownership of actions required to investigate root cause, implement resolution and prevent repeated incidents.
  • You will attend weekly operations review meeting to update system uptime and major incidents.
  • You will take the opportunities to build your dream team.
  • You will take the opportunities to build your skills for career advancement.

Job Requirements

  • Degree in IT or any other related field.
  • 3-5 years’ experience in IT related field.
  • 1-3 years’ experience (or assisting) in people management.
  • A strong desire to learn and FAST!
  • The desire to keep up with the latest technologies and stay ahead.
  • Strong negotiation and influence skills.
  • Strong analytical skills.
  • Mindset and ability to work independently or as a team.
  • Ability to communicate clearly in spoken and written English.
  • Great communication and interpersonal skills; a good sense of humor is always a plus.
  • Willing to work shifts / on call.
  • Ability to work in a diverse culture and environment.

About the recruiter

Agoda Services

Agoda is one of the fastest-growing online hotel platforms worldwide, working with more than 285,000 hotels in 29 countries and providing its services in 38 different languages. The company was ...

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