This offer job is expired.

QA Manager

FrieslandCampina Group - Expires on Jan 15, 2016
  • Country
  • Location
  • Job Type
  • Experience
  • Eligibility
  • Thailand
  • Not specified
  • Permanent - Full Time
  • 8+ years
  • Expat and local
Job Category
Food & Beverage
Not specified

Job Description

  • Ensure that supplier quality management both IFT and non-IFT are carried out according to FrieslandCampina requirement. 
    • Ensure that new materials both IFT and non-IFT are approved according to Foqus requirement.
    • Ensure that all supplier documents (for material approval) are complied with Foqus requirement and are from approved source.
    • Ensure that Self-assessment and Risk assessment are fulfilled prior to conducting on-site audit.
    • Ensure that Supplier audit plan is established according to procedure and feedback the audit progress in Opco. 
    • Ensure that all audit documents are uploaded to Opco. The audit findings with action plan provided are followed up within to appropriate timeline.
    • Ensure that communication among parties is done effectively to receive the correct information for conducting audit and for approval activity.
    • Review the non-conforming material(s) raised by QA/QC Manufacturing and coordinate with supplier the re-occurrence NCs with request special audit (if necessary).
  • Ensure that Call Center and outsource are appropriately handled for enhancing the customer/consumer satisfaction result. 
    • Review and monitor the performance of Call Center team (internal and external) and support facilities needed.
    • Provide action needed when serious case is occurred from product complaint.
    • Ensure that complaint handling both consumer and customer are well communicated to relevant parties and effectively receive information provided to consumer/customer within appropriate timeline.
    • Ensure that survey results are analyzed with improvement plan provided.
    • Submit monthly report to relevant departments and highlight the outstanding product complaint for specially investigation.
  • Build up the good relationship to internal and external functions (i.e supplier, etc,).
    • Coordinate or give the information to internal and external functions (i.e supplier, etc,).
    • Arrange the assigned meeting if necessary.
  • Direct and coach direct report to get efficiency and meet expectation.
    • Coaching the direct report according to the PM Plan.
    • Set up the staff development plan for direct report. 

Job Requirements

  • Bachelor degree or higher in Microbiology, Food Science, Food Technology or other related fields.
  • At least 8 years’ experience in Quality Assurance (HACCP, GMP, ISO), preferably in food industry and experience in audit skill.
  • Hard-working, self-disciplined, and positive working attitude.
  • Must be able to communicate clearly and concisely both verbal and in writing with all levels within all business functions. 
  • Quick learner, willing to work under pressure and business dynamic change.
  • Good analytical and resulted oriented.
  • Energetic, having self-motivation & willing to work with team.
  • Fluent in both Thai & English in speaking, reading, and writing.
  • Good command of computer in MS office 

About the recruiter

FrieslandCampina Group

We help people to move forward by getting more out of milk As Royal FrieslandCampina we reach millions of people in more than one hundred countries around the world, with our milk products, ...

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