About the Opportunity This role requires a diverse skill-set ranging from developing innovative travel products and negotiating supplier contracts to conducting destination training and leading agent familiarization trips. Sitting at an integral cross section, the position will be expected to fully realize the Buffalo Tours strategic vision. You will be an integral part to our team - which ultimately aims to drive customers to discover and travel with Buffalo time and time again. As a Product & Contracting Manager you will be responsible for but not limited to:
Overseeing and managing the daily work of the product team, ensuring KPI tar-gets are achieved.
Managing the Product Lifecycle from the development and implementation to the commercial and operational success of new travel product
Working with other managers to develop and enact a product strategy to ensure Buffalo is competitively priced and has a comprehensive offer matched to sales demand and targets
Develop lasting relationships with suppliers to ensure Buffalo’s clients receive excellent on-the-ground support
Monitor and audit products in compliance with Buffalo Tours’ health and safety standards
Three years’ experience in product development and management
Comprehensive travel industry knowledge
Good command of both written and verbal English
Must be proficient using technology and working with software applications
High degree of customer service and satisfaction
Personally, aligned with Buffalo Tours Values
Willingness to travel extensively in Southeast Asia and worldwide
Excellent interpersonal and presentation skills across a variety of cultures
A self-starter able to work independently and as part of a team to meet deadlines and targets.
Previous extensive travel to our destinations or prior experience living in Southeast Asia is plus
Buffalo Tours is a leading travel company in Asia specialising in tailor-made, private guided tours to Vietnam, Cambodia, Thailand, Burma, Laos, China, Hong Kong, Singapore, Malaysia, Indonesia ...