Who we are looking for: This roles require a diverse skill-set ranging from developing innovative travel products and negotiating supplier contracts to conducting destination training and leading agent familiarization trips. Sitting at an integral cross section, these positions will be expected to fully realize the Buffalo Tours strategic vision. This role will both be an integral part to our team - which ultimately aims to drive customers to discover and travel with Buffalo repeatedly. As a Product & Contracting Manager, you will be responsible for but not limited to:
Oversee and manage the daily work of the product team including recruit and train all team members, ensure KPI targets are achieved
Manage the Product Lifecycle from the development and implementation to the commercial and operational success of new travel product
Liaise with other managers to develop and enact a product strategy to ensure Buffalo is competitively priced and has a comprehensive offer matched to sales demand and targets
Develop lasting relationships with suppliers to ensure Buffalo’s clients receive excellent on-the-ground support
Monitor and audit products in compliance with Buffalo Tours’ health and safety standards
Perform Business Development tasks when required
Bachelor degree or equivalent: min 3 years of studying
Major: Business Management, Tourism and Hospitality Management or related majors
A minimum of 3 years of experience taking similar position.
Comprehensive travel industry knowledge
Good command of both written and verbal English
Must be proficient using technology and working with software applications
High degree of customer service and satisfaction
Willingness to travel extensively in Southeast Asia and worldwide
Excellent interpersonal and presentation skills across a variety of cultures
A self-starter able to work independently and as part of a team to meet deadlines and targets.
Previous extensive travel to our destinations or prior experience living in Southeast Asia is plus
Buffalo Tours is a leading travel company in Asia specialising in tailor-made, private guided tours to Vietnam, Cambodia, Thailand, Burma, Laos, China, Hong Kong, Singapore, Malaysia, Indonesia ...