Provide the front-line relationship with our customers on an ongoing basis; serve as the primary day-to-day contact for onboarding and internal program stakeholders training for a given portfolio of customers.
Collaborate with cross-functional teams to develop specific short and long-term account plans that both meet the needs of partners and optimize revenue and retention opportunities.
Create relevant content to guide clients setting up their workflows and using the software.
Renew customer contracts to protect existing revenue streams and qualify opportunities for revenue growth.
Understand our customer's job responsibilities, business and industry to best position ReloTalent to support their business goals
Identify potential issues and risks early in an onboarding cycle and develop backup strategies and contingency plans for resolution.