This offer job is expired.

Operations Manager

Asia Reveal Tour - Expires on Mar 20, 2015
  • Country
  • Location
  • Job Type
  • Experience
  • Eligibility
  • Laos
  • Luang Prabang
  • Permanent - Full Time
  • 2+ years
  • Expat and local
Operations / Production
Job Category
Airlines / Tourism / Travel Services

Job Description

  • Receive bookings/requests from sales team & process according to SOP (Standard Operating Procedures)
  • Lead the operations team (included staffs in Luang Prabang, Vientiane, Pakse) to work in the same standard & maintain excellent service quality
  • Liaison with tour guides (English, French, Germen, Thai, Spanish speaking) & brief them the itinerary, make sure they understand & follow company policy strictly
  • In charge of Customer Care job
  • Networking with tour guide & suppliers, maintain good relations & strong support from them
  • Training/coaching on job for staffs & improve their performance
  • Manage the vehicles assignment for transportation team (minivans & boat)
  • Coordinate with sales & reservations to solve problem/issues on tour
  • Inspect new tour/product & ensure their smooth organization of the new product.
  • Input tour cost in database & coordinate with accountant to check debt balance as well as settle payment for suppliers & tour guides.
  • Report to General Manager

Job Requirements

  • Good command of English
  • Colleges/University/Vocational school graduated
  • Experience: at least 2 years in the same position
  • Good computer skills
  • Strong teamwork skill
  • Good negotiation & presentation skills
  • Very good inter-personal skills
  • Excellent staff training skills
  • Able to work under high pressure
  • Honest & hard-working
  • Good network & relations at local suppliers is an advantage

About the recruiter

Asia Reveal Tour

Established in Laos,  Asia Reveal  is the perfect alternative to discover the wonders imaginable and unimaginable in our country divided into 3 different zones: Northern, Central and ...

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