This offer job is expired.

Operations Director

Asia Recruit - Expires on May 17, 2014
  • Country
  • Location
  • Job Type
  • Experience
  • Eligibility
  • Malaysia
  • Not specified
  • Permanent - Full Time
  • 15+ years
  • Expat and local
Operations / Production
Job Category
Information Technology / IT

Job Description

Key Responsibilities
  • To oversee the offshore delivery center support to enterprise clients
  • Responsible for end to end ownership for financial, ramp up, infrastructure and quality of deliveries.

Operational performance

  • Provide strategic direction to operations – set aspirations, define growth strategy, build business plans and implementation road map
  • Ensure world class delivery of operations for all customers – partner operating leaders to meet/ perform better than existing standards of quality, productivity and risk
  • Build expertise and capability (e.g., in migration and process excellence) that can play a larger role in the enterprise, beyond just the scope of the RDC organization
  • Effectively manage delivery risk through defined oversight and intervention mechanism

Relationship management with demand group

  • Successfully partner with demand groups to plan and execute strategies
  • Continually reinforce the value proposition of the RDC within the enterprise through innovation and execution
  • Partner with the governance teams to build and manage demand group specific budget and operational objectives

Employee engagement

  • Establish the Delivery Centre as a leading brand and employer of choice in the given market
  • Coach, motivate and lead management team to become future leaders in the enterprise
  • Provide direction to operations and support teams to manage retention, career planning and performance management
  • Build an inclusive and transparent culture that drives employee engagement at all levels

Key accountability metrics

  • On-time, on budget scale-up of site
  • Quality of delivery – meeting SLAs and end-customer satisfaction
  • Cost efficiency of operations
  • Error free, on-time migrations
  • Key stakeholder/Customer satisfaction ratings
  • Reputation of RDC within the enterprise and in the industry
  • Employee satisfaction metrics

Job Requirements

  • Candidate must possess at least a Diploma or a Degree in Computer Science, IT or its equivalent.
  • Must have at least 15 years of working experience in which 5 years in managing large managed services, call centre or data centres with a capacity of more than 300 seats.
  • Experienced in managing large organization.
  • Deep understanding of cross culture sensitivity, professional dealings, and extensive cross-regional working experience.
  • Significant experience in driving complex projects and managing regional/ global shared services operations
  • Strong leadership and interpersonal skills
  • Ability to build deep relationships across senior stakeholders in demand groups
  • Ability to build strong relationships with multiple external bodies – third party providers, universities, industry Associations

About the recruitment agency

Asia Recruit

founded in 2003 and established by experienced recruitment and HR professionals, is one of the fastest growing recruitment agencies in Malaysia. The establishment of Asia Recruit is aligned with the ...

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