This offer job is expired.

IT Operations and Delivery Director (French and English speaking)

CCIFV (French Chamber of Commerce in Vietnam) - Expires on Jun 16, 2015
  • Country
  • Location
  • Job Type
  • Experience
  • Eligibility
  • Reference
  • Vietnam
  • Ho Chi Minh City
  • Permanent - Full Time
  • 20+ years
  • Expat and local
  • Ref 2015/045
Operations / Production
Job Category
Information Technology / IT
USD 5,000 - USD 8,000

Job Description

Company profile: IT services provider

Main Responsibilities

*Resources Management
  • Operational Staffing
  • Fulfill Strategic Demand
  • Monitor Bench Costs

*Bench and Utilization Management via RETAIN tool
  • Forecast the resources needs based on all funnels (opportunities)
  • Match the Bench with (future) resources needs
  • Monitor status of all assignments to forecast the resources availability, especially those are close to end
  • Manage quality of the Bench and define improvement actions (additional training/sharing knowledge, shadowing…) to ensure Bench’s skillset adapt to the coming resource demands
  • Monitor/Maintain the Production and Funnel plans
  • Participate to RMG Weekly Meeting
  • Data centralized and managed in common tool of CE - RETAIN

*Delivery Excellence – Process compliance management
  • Ensure Delivery Center processes are compliant with ISO 9001 and ISO 27001 std.

*Mobility management for Delivery resources

*ITICS – Infrastructure and Network management / Helpdesk
  • - Ensure the stable and secured infrastructure and network
  • - Possible to switchover the traffic to another router in case of failure
  • - Able to setup a dedicated VLAN if requested by client
  • - Ensure CISCO voice system connected to Capgemini Global voice network

*Monitoring of Insurance delivery department

Job Requirements

  • Viet kieu: Vietnamese, French and English speaking (knowing French culture)
  • Years of experience: more than 20
  • Coaching capacity
  • Successful delivery of projects
  • Continuous improvment mind set
  • Positive communication
  • Durective and firm
  • Loyal
  • Subject matter expert, be able to monitoir daily opertations effectively
  • Housekeeper for operations activity
  • Sales support skills (capacity to produce proposals, participate on workshops on bid)
  • Good level on excel and power point
  • String experience on an international company

About the recruiter

CCIFV (French Chamber of Commerce in Vietnam)

The French Chamber of Commerce and Industry in Vietnam (CCIFV) was created in 1989 in Ho Chi Minh City on the initiative of French businessmen. Following the significant development of its activity, ...

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