This offer job is expired.

Manager, Application Support

Amret - Expires on Aug 03, 2013
  • Country
  • Location
  • Job Type
  • Experience
  • Eligibility
  • Cambodia
  • Phnom Penh
  • Permanent - Full Time
  • 0-2 years
  • Expat and local
Job Category
Banking / Financial Services
Not specified

Job Description

  • Be the entry point for functional requests (changes or new components/modules) from Business Departments to IT organizing, analysis, documentation, and sign-offs as well as the IT testing, development and overall application/ services sign-off between Business Departments and IT

  • Establishes the application/service catalogues and provides related support based on agreed SLAs

  • Organizes application training and provides necessary material to Training Department

  • Develops and maintains best of breed product support tools including monitoring, and knowledge bases to aid in the product support process

  • Acts as the Subject Matter Expert on T24 and other satellite applications taking ownership of the issues until fully resolved

  • Manages the IT Help Desk and develops and implements 2nd level support processes to ensure service standards

Job Requirements

  • Bachelor’s degree in Information Technology or Computer Science

  • At least 2 years as an associate manager in application support or similar

  • At least 5 years’ experience in troubleshooting and supporting mission critical applications and services

  • At least 3 years in Software Development Lifecycle including requirement gathering, implementation, testing and deployment

  • Knowledge of ITIL, SDLC methodologies and best practices

  • Solid understanding of Operating Systems, Networks and H/W platforms

  • Fluency in both written and spoken English

  • Willingness to travel to any provinces

About the recruiter


Amret, established in 1991, is a leading microfinance institution that contributes to the economic and social development of Cambodia by providing a wide range of financial services for low income ...

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