This offer job is expired.

Head of Client Services

Recruit Express Singapore - Expires on Mar 10, 2015
  • Country
  • Location
  • Job Type
  • Experience
  • Eligibility
  • Singapore
  • Not specified
  • Permanent - Full Time
  • 10+ years
  • Expat and local
Function
Customer Service/ Account Management
Job Category
Banking / Financial Services
Salary
Negotiable

Job Description

  • Service as well as oversee the servicing of all clients, who are predominantly institutional asset owners based in North America.
  • Ensure that the client services team promptly responds to clients’ queries and requests
  • Liaise with all offices to coordinate responses to clients
  • Prepare and coordinate weekly/monthly/quarterly/annual reports to clients as well as other reports as required, and ensure accuracy and timeliness of the reports to be distributed to clients
  • Prepare annual reporting package to the Board of Directors outlining YTD actual results vs budget, analyse variances and summary results of the year
  • Supervise Client Services Department
  • Lead/supervise preparations for annual client event
  • Any other ad hoc duties as assigned by the Chief Representative of regional office
  • Oversee the collection and filing of all client documentation
  • Complete requests for proposals (RFPs), complete and maintain due diligence questionnaires (DDQs) and oversee the preparation of information/documents for sales and marketing support. 

Job Requirements

  • Excellent communication skills in English – written and verbal
  • Numerate, with a strong understanding of asset management, performance reporting, regulations, compliance and other aspects of the fund management business   
  • Strong interpersonal skills and teamwork-oriented
  • Attentive to details and accuracy
  • Client-service oriented
  • Strong problem-solving and follow-through skills
  • Proactive, patient and professional when managing large number of requests from within and outside the firm
  • Familiar with Excel, Powerpoint, Word, and willing to learn other systems used by APS
  • Mature, with at least 10 years’ experience in the financial services industry

About the recruitment agency

Recruit Express Singapore

Established since 1996, Recruit Express has emerged as the leading staffing solutions provider that has set a proven track record for matching the right people to the right organization within the ...

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