This offer job is expired.

Client Services Head

Talent Resourcing - Expires on Sep 29, 2014
  • Country
  • Location
  • Job Type
  • Experience
  • Eligibility
  • Singapore
  • Not specified
  • Permanent - Full Time
  • 8+ years
  • Expat and local
Customer Service/ Account Management
Job Category
Business Services / Consulting

Job Description

Our client is a leading global consultancy practice renowned for their services in providing corporate culture transformation & development programmes to large organisations. Headquartered in Singapore, their clients include MNCs from diverse industries and various government agencies in different countries.
This role reports to the Managing Director and will be based in their Singapore office, serving a global client base. The key responsibilities include managing and growing engagements with clients, and building and managing a strong Client Services team and practices for scalable growth.

  • Manage P&L for service delivery, including setting budgets and revenue targets for individual client accounts
  • Ensure all projects are implemented successfully, profitably, and to the clients’ satisfaction
  • Achieve annual growth in share of repeat business from current clients and assist to identify new business opportunities within client’s community
  • Manage selection, development and performance for Client Service team including network of independent contractors
  • Build strong long-term relationships with client stakeholders
  • Capture, aggregate and share results internally and with different clients on key learnings, best practices and critical insights
  • Develop a thriving client community using social media, online resource centre webinars, events and other platforms
  • Create and manage reporting of client engagement and loyalty metrics
  • Generate case studies, whitepapers, testimonials and referrals from existing clients.

Job Requirements

Candidates should have at least 10 to 15 years of account management, consulting and/or change management experience. This is a highly strategic position for someone who takes pride in delivering exceptional client service and has a history of managing successful projects and ensuring business growth.
  • At least 10 years years’ relevant account management and sales experience within training, consulting or change management functions
  • Candidates with less than 8 years’ relevant experience may be considered for Senior Manager level
  • Passionate about customer success with demonstrated experience in achieving a high level of customer loyalty and thus increasing revenues
  • At least a Bachelor's Degree in Business Administration or equivalent
  • Expertise and experience in dealing with large customer organisations across industries and C-level relationships
  • Hands-on experience in developing and managing processes and systems for sales delivery and team performance
  • Ability to thrive in a fast-paced small business environment: independent, results-oriented, hands-on, visionary and resourceful
  • Sensitive to and adept in working across global cultures.
Please apply with your detailed resume which should include contact telephone numbers (office, home and mobile) and an indication of current and expected salary.

About the recruitment agency

Talent Resourcing

Tina Ang is the Director & Owner of TAlent Resourcing Pte Ltd which was established since January 2010. She brings with her over 25 years’ human resources corporate and consulting experience, of ...

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