Oversee the entire operation of the hotel to ensure the quality standards of service are met and that optimum service is provided to all hotel guests.
Establishes goals and objectives as per the companyís business plan format.
Implements hotel policies and procedures based on corporate issued operating standards of operations to accomplish the set goal and objectives of the hotel.
Prepares together with concerned executives the annual Business- and Marketing plan including profit budgets in a professional and timely manner as per GMís Manual.
Sets and controls action plans to maximize profitability and productivity of the hotel.
Manages and controls costs and expenses according to the uniform system of accounting.
Controls finance and accounting of the hotel according to companyís accounting standards, policies and procedures and work closely with Accounting and Control Division.
Work in close collaboration with Sales & Marketing when and where possible.
Creates positive working environment in and between hotels, communities and business partners.
Ensure the quality of hotel personnel through proper supervision and communication with hotel Department Heads, following up closely with all training and career development programs. Develop and maintain positive and productive working relationships among all departments.
Responsible for the quality of hotel services.
Minimum 5 years working experience in the same capacity.
English: Good speaking and writing skills
Priority for person who can speak and write French
Excellent track record with previous hotels.
Excellent communication and interpersonal skills, demonstrate the finest expression of service.
Superior organizational and time management skills with the ability to interact closely with guests, staff and management team.
Strong leadership, supervision and management skills.
Flexible and adaptable to a dynamic and high pressure environment.
Located in Vietnamís remote North West Mountains, Sapa is famous for both its fine, rugged scenery and also its rich cultural diversity. Its lush, deep river valleys, steeply terraced rice fields, ...