JOB SUMMARY: As a GM, you will plan and direct all administrative, financial, and operational activities for the organization's CEO, and/or Board of Directors. You also act as a point of contact and a gatekeeper between top management and employees or other stakeholders.
Nontraditional hours may be required in order to evaluate actions during event coverage.
Responsible for managing the daily operations, sales and customer service of the stores.
Accountable for hiring and training of an efficient operations team
Provide guidance to store management and staff in sales planning
Control and monitor expenses that include Equipment maintenance, Food and Beverage costs and Promotional items
Coach Management team and staff
Manage Operations Manager/SCM/MKT/HR for maintaining the key business areas listed:
Is accountable for sales growth within the district, assisting the Store Managers in reaching their sales plans.
Leadership skills must reflect our FROTH values, hire for characteristics train for skills.
Monitors controllable store expenses for profitability.
Maintains efficient, friendly service standards.
Responds pro-actively to prevent and resolve customer service situations.
Conducts customer surveys and evaluates secret shopper surveys.
Is sales driven and generates a sales environment in stores.
Motivates team members to achieve sales targets
Rolls out approved sales plans
Monitors closely market conditions and competition
Analyzes sales data for every month / quarter / annually
Comes up with sales building plans for every month/quarter/annually
Monitors customer feedback and provide suggestions to improve customer service and quality of products
Communicates customer survey results to OPS/BOD and take the necessary corrective actions
Maintains communication with BOD regarding problems that may arise during operations.
Ensures all outlets adhere to CBTL standard operating procedures
Sets up and maintains cost and labor controls.
Responsible for loss prevention and innovations.
Responsible for store management supervision including but not limited to directing of management team, corrective counseling, and issuing management evaluations.
Staffs, trains and organizes the opening of new Coffee Bean locations.
Identifies and resolves problems for items that affect any of the above objectives. Also, creates systems to identify or solve problems before they happen or to prevent them from reoccurring. Utilizes action plans when needed
Creates, improves, or upgrades systems to better and more efficiently achieve goals and objectives. Also, develops methods to help build customer base and company expansion.
Acts as liaison between corporate and management personnel and coordinates with other Senior Management Members. Be available at all times.
Coordinates outlet needs to Finance, Purchasing and Human Resource
Supervise maintenance and repair for any store outstanding issues from the service contractors
Follow-up on contractors work in progress and report any deviation, sub-standard work or material or delays to the BOD
Ensures that labor, sales and food & beverage cost targets are met and maintained.
Establishes goodwill with landlords and complex management
Verifies invoices from contractors and suppliers for the works done at outlets
Verifies claims for petty cash reimbursement
Presents a positive image and work attitude while on duty
Reviews all job applications for full time operations staff
Control labor cost by proper sales forecasting and scheduling to minimize manpower wastage
Completes and direct scheduled inventories; conduct monthly or weekly departmental meetings and attend designated meetings
Perpetuates company philosophy and culture.
Effectively recruits and interviews new management candidates.
Ensures appropriate training for Store Managers/Staff.
Manages the development and performance of Store Managers/Staff.
Evaluates Store Managers on an on-going basis.
Creates and implements consistent, ongoing, efficient, effective, staff and manager training to both meet the company objectives and create bench strength for growth and change.
Implements training manuals and ongoing training classes.
Motivates Store Managers/Staff to maintain quality and consistent product.
Builds an efficient team and continue to improve the welfare, development and motivation of employees
Identifies, train and develop potential store management employees
Maintains positive morale at all times
Recommends promotions, transfers and /or confirmation of operations employees
Educates OM/Area managers/Store Managers/Staffs on all products and services.
Consistently maintains the highest quality of product standards.
Oversees drink making and re-certification process, monthly.
Maintains the highest quality of product standards
Ensures that employee avoids wastage of beverages, food and paper items
Maximizes sales and revenue by training employees to up sell
Supervises Store Managers in maintaining clean, safe, well stocked and merchandised stores.
Follows and supports marketing plans and activities for the stores and company and implements at the store level
Enforces corporate merchandising standards and plans.