Directs and controls all Front Office operations to ensure the highest levels of guest satisfaction whilst maintaining compliance with all Front Office, hotel and company policies and procedures.
Motivates and guides the entire Front Office Team in the execution of their duties to maximize the operational efficiency of the department.
To continuously monitor, review, update and revise all departmental hotel standards to ensure that services are kept relevant to guests’ requirements.
To ensure that all colleagues within the Front Office department are fully aware of relevant information concerning the hotel; facilities, promotions, concepts, services as well as local events and public services.
To ensure an effective system of room allocation as per guests’ bookings, requests and availability.
To ensure that all guests’ complaints and queries are handled with the up most discretion in a timely and professional manner at all times. Ensuring that all complaints are logged for future reference, follow up and action as required.....
Good Working Knowledge of Hotel Classification Requirements
Good Working Knowledge of Rate Strategies/Yield Management
Excellent Working Knowledge of Front Office Procedures
Well organized, multi-task, good problem solving skills and detail-oriented.
Located on Ly Tu Trong Street, the brand new 4 star Grand Silverland Hotel & Spa is Tan Hai Long Hotel Group’s latest addition to its Collections in the vibrant Ho Chi Minh City. The hotel is ...