This offer job is expired.

Front Office Manager

Grand Silverland Hotel - Expires on Jul 05, 2015
  • Country
  • Location
  • Job Type
  • Experience
  • Eligibility
  • Vietnam
  • Not specified
  • Permanent - Full Time
  • Not specified
  • Expat and local
Customer Service/ Account Management
Job Category
Hospitality / Catering

Job Description

  • Directs and controls all Front Office operations to ensure the highest levels of guest satisfaction whilst maintaining compliance with all Front Office, hotel and company policies and procedures.
  • Motivates and guides the entire Front Office Team in the execution of their duties to maximize the operational efficiency of the department.
  • To continuously monitor, review, update and revise all departmental hotel standards to ensure that services are kept relevant to guests’ requirements.
  • To ensure that all colleagues within the Front Office department are fully aware of relevant information concerning the hotel; facilities, promotions, concepts, services as well as local events and public services.
  • To ensure an effective system of room allocation as per guests’ bookings, requests and availability.
  • To ensure that all guests’ complaints and queries are handled with the up most discretion in a timely and professional manner at all times. Ensuring that all complaints are logged for future reference, follow up and action as required.....

Job Requirements

  • Good Working Knowledge of Hotel Classification Requirements
  • Good Working Knowledge of Rate Strategies/Yield Management
  • Excellent Working Knowledge of Front Office Procedures
  • Well organized, multi-task, good problem solving skills and detail-oriented.

About the recruiter

Grand Silverland Hotel

Located on Ly Tu Trong Street, the brand new 4 star Grand Silverland Hotel & Spa is Tan Hai Long Hotel Group’s latest addition to its Collections in the vibrant Ho Chi Minh City. The hotel is ...

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