This offer job is expired.

Duty Manager

Thiên Thai Hotel - Expires on Sep 23, 2015
  • Country
  • Location
  • Job Type
  • Experience
  • Eligibility
  • Vietnam
  • Not specified
  • Permanent - Full Time
  • 2+ years
  • Expat and local
Operations / Production
Job Category
Hospitality / Catering

Job Description

  • Planning, managing and overseeing the hotel’s operations, to ensure all team members, staffs are properly trained and operate to the highest standards and maximize profitability of the hotel.
  • Ensuring that the hotel runs smoothly by proactively supervising the day to day running of the of the hotel when on shift, helping out in departments as required and identifying and resolving problems in liaison with, or in the absence of, the Head of the Department
  • Ensuring guest needs are attended to at all times, delivering the highest level of customer service, dealing professionally and appropriately with guest requests, enquires, comments and complaints
  • Ensuring that performance standards are consistently upheld and that staff are carrying out their duties as allocated
  • Ensuring the property is maintained a high standard and the comfort, safety and security of our guests at all times
  • Carrying out ad hoc project work to help the senior management team as required 

Job Requirements

The ideal Duty Manager will come from a 4 or 5 Star background, have at least 3 years experience of working within all operational areas as well as have at least 2 years experience at a Supervisory or Junior Management level. Also you must have excellent communication skills with a good command of written & spoken English or Japanese, be customer focused and have the ability to motivate others, leading by example.
  • Associate or Bachelor’s Degree in Business, Hospitality or a related field.
  • At least 02 years previous duty manager experience required.
  • Should possess excellent management & communications skills.
  • Excellent sales & marketing skills
  • Fluent in English or Japanese
  • Should have excellent customer care skills
  • Should have strong administration skills.
  • This position will include early, late and night shifts as required in line with the business needs
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, using fingers and hands, kneeling, or crouching. 

About the recruiter

Thiên Thai Hotel

"Luxury Boutique Hotel in Hanoi since 1990". Set in a striking French colonial building, Thien Thai Hotel is located on a quiet side street yet close to Hanoi's Old Quarter and business district. ...

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ADEN Services
CCIFV (French Chamber of Commerce in Vietnam)

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