Build strong relationship with customers/clients for new business development opportunities
To support customer requirement such as inquiry, product technical/using etc.
Manage the Hiring, training plan, retention and performance of the service team
Identify and manage business opportunities, projects, consulting engagements, partnerships, alliances
To develop a business plan and service strategy for the market that ensures service goals and profitability
Establish plans and strategies to expand the customer base
Develop procedures and policies for better handling customer correspondence and customer complaints
Establish service strategies and manage operational plan (budgets, expenses, costs, manpower, and work process) of business line in order to achieve the BL objectives and also the objective of the company.
Drive and review service plans and monitor the implementation
Identify, evaluate, and pursue business development opportunities and expansion channel of existing clients in order to contribute to organization's short and long term business goals.
Manage and control customer service strategies that enhance the relationship with customers including the arrangement of commercial quotes and agreements IN ORDER TO ensure that customer service strategies and activities are integrated with other business
Drive and monitor on performance of service team and ensure that service team follow the business line standard policy and procedures IN ORDER TO meet or exceed customer expectations
Ensure all business relation associates are trained and coached in the correct processes and procedures IN ORDER TO meet business targets and maintain a high-performing workforce.
Keen and well experience in Service Industry
Excellent and effective communication, negotiation, analysis, problem solving, decision making, judgment, management and leading skills.
Up to date of world class innovation, production, processing technology and service
Good command of English
Master in Business field would be advantage
Bachelor in Engineering
5-year experience in management level
10-year experience in industrial fields – After Sales Service
the recruitment agency
PRIME Consultancy is a management consulting specialist based in Jakarta, Indonesia’s capital and most important economic center. Since our incorporation in January 2011, we are focusing our ...