Assist in creating a strong sales, service and operation culture, fostering an environment in which all branch employees and related partners excel and achieve business goals.
Support portfolio growth by coaching staffs to effectively identify referral opportunities and perform sales/referral activities. Develop high performing staffs in order to build bench strength.
Leverage workforce planning tool to optimize staffing in branches to ensure effective lobby and line management to provide exceptional client service and comply with all legal and regulatory requirements.
Resolve escalated client complaints/issues promptly and effectively.
Conduct "daily proof processes" to ensure adherence to operational requirements; investigate controllable losses among branch staff; provide coaching and performance management on decisions and processes used.
Partner with related departments in the execution of operational excellence and achievement of operational goals.
Partner closely with Branch Manager to manage hiring, performance management and compensation of staffs.
Bachelor's degree in Marketing, Finance, Banking, Business Administration or equivalent
3 or more years of loan and operations experience; banking experience preferred
Knowledge of bank operating risk, compliance policies, and procedures
Sound written and verbal communication skills in English; Chinese is a plus
Demonstrated ability to lead, motivate, and influence others
Effective time management
Ability to exercise good judgment
Ability to prioritize multiple demands
Strong problem solving and negotiation skills
Client service orientation
Vattanac Bank (VBL) is a Cambodian bank offering retail and commercial banking services. ...