Customer Success Manager SaaS - HN/Spanish

ReloTalent - Expires on May 06, 2019
  • Country
  • Location
  • Job Type
  • Experience
  • Eligibility
  • Vietnam
  • Hanoi
  • Permanent - Full Time
  • 3+ years
  • Expat and local
Function
General Management
Job Category
Information Technology / IT
Salary
Attractive

Job Description

Main responsibilities​

Provide the front-line relationship with our customers on an ongoing basis; serve as the primary day-to-day contact for onboarding and internal program stakeholders training for a given portfolio of customers.
Collaborate with cross-functional teams to develop specific short and long-term account plans that both meet the needs of partners and optimize revenue and retention opportunities.
Create relevant content to guide clients setting up their workflows and using the software.
Renew customer contracts to protect existing revenue streams and qualify opportunities for revenue growth.
Understand our customer's job responsibilities, business and industry to best position ReloTalent to support their business goals
Identify potential issues and risks early in an onboarding cycle and develop backup strategies and contingency plans for resolution.

Job Requirements

Skills & Experience​

Embody strong account management skills; comfortable and seasoned in managing external partners and providing exceptional customer support
Have managed a portfolio of clients and renewal goals and driven growth within those accounts
Experience working with Human Resources departments is welcome
 
Personal skills​

Proactive, positive attitude, good team player
Good communication and organisational skills
Fluency at least one of the following languages: English, French, Spanish (multilingual candidates very welcome)

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About the recruiter

ReloTalent

ReloTalent is a modern relocation management technology that transforms the way organisations move people for work. The platform acts as a single point of contact for human resources professionals, ...

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