Customer Success Manager SaaS - Hanoi

ReloTalent.com - Expires on Nov 04, 2018
  • Country
  • Location
  • Job Type
  • Experience
  • Eligibility
  • Vietnam
  • Hanoi
  • Permanent - Full Time
  • Not specified
  • Expat and local
Function
Customer Service/ Account Management
Job Category
Marketing / Advertising / PR
Salary
Competitive

Job Description

Customer success management:
  • Support customers during On-boarding phase
  • Contribute to the development of new features and tools to ensure Customer Success
  • Create relevant content to guide clients setting up their workflows and using the software
Marketing content:
  • Identify key support messages
  • Implement marketing campaigns

Job Requirements

Required skills:
  • Proficiency in English (written and verbal) preferably first language, French language is a plus.
  • Proactive, positive attitude, good team player
  • Proven ability to manage multiple tasks with minimum supervision. Hands-on with the desire to get involved in the business
  • Proven knowledge of IT/e-commerce. Knowledge of SaaS applications is a plus.
  • Good communication and organizational skills.
  • Proven analytic and logical thinking ability

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About the recruiter

ReloTalent.com

ReloTalent is a SaaS platform that offers an assignment management software for the Relocation Management and Destination Service providers. It presents an efficient solution for their HR clients to ...

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