This offer job is expired.

Customer Services Manager

Teledirect Telecommerce - Expires on May 03, 2015
  • Country
  • Location
  • Job Type
  • Experience
  • Eligibility
  • Thailand
  • Not specified
  • Permanent - Full Time
  • 3+ years
  • Expat and local
Function
Customer Service/ Account Management
Job Category
Marketing / Advertising / PR
Salary
Negotiable

Job Description

  • Manage the development and implementation of operational strategies for Customer Service Management. Provide strong leadership, vision, insight and motivation and goals to developing Customer Service best practices.
  • Continually evaluate the performance levels in the Customer Service area and partners to develop performance improvement action plans, as needed to meet company needs and objectives
  • Ensure that all subordinates are working effectively and following all technical and company service processes as well as ensure that proper notification/ escalation of service activities are followed as related by company policies and partner requirements.
  • Manage, train and coach Contact Centerís team member and monitor staffís performance according to established monitoring standards
  • Handling customer complaint
  • Ensure operation support provided able to meet service commitment and customer requirement.
  • Interview, select, coach, train, instruct, manage, and appraise the performance of Contact Center Team.
  • Ensure smooth running of daily processes to meet service commitment level
  • Analyze customer service related information and evaluate the results to choose the best resolutions and alternatives to customer service challenges, and to identify opportunities to improve customer service
  • Other duties as assigned.

Job Requirements

  • Minimum Bachelor Degree.
  • 3 Years experiences in Contact Center managing a team at least 10 agents.
  • Good command of written and spoken English.
  • Excellent communications and inter-personal skills
  • Excellent working with a luxurious brand preferred

About the recruiter

Teledirect Telecommerce

Teledirect  is part of the WPP group, the world's largest communications group. We provide outsourced call-centre services to the largest multinationals in the finance, telecommunications and ...

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