This offer job is expired.

Customer Service Manager

Robert Walters - Expires on Sep 25, 2013
  • Country
  • Location
  • Job Type
  • Experience
  • Eligibility
  • Thailand
  • Not specified
  • Permanent - Full Time
  • Not specified
  • Expat and local
Sales / Business Development
Job Category

Job Description

  • Daily operation of after sales repair and maintenance service to all Nikon users

  • ARS/Drop Point management

  • Service parts and service tools management

  • Service information update

  • Reporting (Daily, weekly and monthly)

  • Service Budgeting

  • Service Planning

  • Repair Price charge list management

  • Technical issues analysis and communicate with NC

  • Collect service information of competitors

  • Technical training to ARS and In-house technicians

  • Warranty refund claim to Area HQ (Hong Kong)

  • Handle and solve customer complaints

  • Communicate with Media and Consumer Council for service matters

  • Communicate with Are HQ (Hong Kong) for Technical issues

  • Labour management

  • KPI management

  • Technician evaluation

Job Requirements

  • Thai nationality only

  • Solid experience to manage customer service functions

  • Demonstrated ability to set clear expectations and communicate effectively

  • Result oriented, self driven , a clear focus on high quality and business

  • High Customer orientation: recognition and credibility with the customer as a trusted, collaborative and productive.

  • Understands what it takes to win in the market place.

If you would like to apply for this role or find out more, please send your resume quoting the Job Reference No. 6093600.

About the recruitment agency

Robert Walters

Robert Walters is one of the world’s leading specialist professional recruitment consultancies. Since the inception of the business in 1985. Robert Walters has been the standard bearer in ...

Read more

Featured Recruiters & Partners

CCIFV (French Chamber of Commerce in Vietnam)
GCP Hospitality

Share by Email

Log in

Please fill the info to login.