This offer job is expired.

Customer Service Manager

MCI Career Services - Expires on Mar 05, 2015
  • Country
  • Location
  • Job Type
  • Experience
  • Eligibility
  • Singapore
  • Not specified
  • Permanent - Full Time
  • 5+ years
  • Expat and local
Function
Customer Service/ Account Management
Job Category
Engineering
Salary
5,000 - 6,000 SGD/month

Job Description

  • Develop Strategic Customer Service Support Solutions to achieve customer loyalty and growth in revenue from existing customer base.
  • Manages alignment of customer and factory expectations to achieve best customer satisfaction indices with optimum factory support.
  • Provide Sales support to ensure customers' hot button issues at the factory are communicated clearly and timely to customers.
  • Follow-up on customers/ factory open actions items to closure.
  • Timely updates to customer on production and potential shipment misses logistics, information system, billing issues etc and other tactical, non-technical business issues.
  • Organize and co-ordinate logistics for customer visits, customer queries.
  • Handle customer queries and meetings.
  • Follow up on dice support with Customers/Sales to ensure the committed revenue for the factory can be achieved
  • Report to Senior Vice President

Job Requirements

  • Degree in Business Administration, Engineering (Electronics or Mechanical)
  • Minimum of 5 years working experience in semi-conductor industry and/or OSAT space will be advantage
  • Able to liase with Japanese customers.
  • Having semiconductor/ electronic manufacturing background will be an advantage.

About the recruitment agency

MCI Career Services

MCI is a professional and dynamic recruitment firm providing a one stop total-solution to a comprehensive range of Human Resource needs. Over the years, our consultants have developed the expertise ...

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