Develop Strategic Customer Service Support Solutions to achieve customer loyalty and growth in revenue from existing customer base.
Manages alignment of customer and factory expectations to achieve best customer satisfaction indices with optimum factory support.
Provide Sales support to ensure customers' hot button issues at the factory are communicated clearly and timely to customers.
Follow-up on customers/ factory open actions items to closure.
Timely updates to customer on production and potential shipment misses logistics, information system, billing issues etc and other tactical, non-technical business issues.
Organize and co-ordinate logistics for customer visits, customer queries.
Handle customer queries and meetings.
Follow up on dice support with Customers/Sales to ensure the committed revenue for the factory can be achieved
Report to Senior Vice President
Degree in Business Administration, Engineering (Electronics or Mechanical)
Minimum of 5 years working experience in semi-conductor industry and/or OSAT space will be advantage
Able to liase with Japanese customers.
Having semiconductor/ electronic manufacturing background will be an advantage.
the recruitment agency
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