This offer job is expired.

Customer Service Manager

People Profilers - Expires on Feb 27, 2015
  • Country
  • Location
  • Job Type
  • Experience
  • Eligibility
  • Singapore
  • Not specified
  • Permanent - Full Time
  • 5+ years
  • Expat and local
Function
Customer Service/ Account Management
Job Category
Engineering
Salary
Negotiable

Job Description

Our client, MNC in manufacturing industry. 

Responsibilities:
  • Lead and motivating a team of staff to ensure they're giving the best customer service possible.
  • Reporting to the MD, to lead a team of Indoor sales and Sales co-ordinator.
  • Managing, motivating and developing staff providing customer services; 
  • To assign customers enquiries, ensure quotes / tenders are generated on time and accurately by the team.
  • To work closely with Sales director and sales / territory managers so as to support business development. 
  • Ensure team members follow up quotation status with clients and monitor quotation hit rates.
  • Ensure team members monitor inbound and outbound shipment and delivery of goods / services to client are met.
  • Create and maintain product codes in ERP system.  

Job Requirements

  • Degree in Engineering, Business administration or Sales / Marketing.
  • Minimum 5 to 8 years experience in leading and managing a team of indoor sales and sales co-ordinator in an MNC industrial sales and distribution work environment.
  • Preferably have experience in handling regional sales and distribution business. 
  • Proficient in MS software and office IT
  • Willing and able to communicate with USA office colleague during off office hour via email or telephone.
  • Accurate, analytical and willing to spend time to understand and assist team members to resolve issues.
  • Maintains a high level of confidentiality
  • Excellent interpersonal and relationship building skills 

About the recruitment agency

People Profilers

Profiling the right people for every profession We believe that infinite possibilities come from human relationships. That is why it is vital that the right people get connected to the right jobs. ...

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