This offer job is expired.

Customer Service Manager

Recruit Express Singapore - Expires on Mar 16, 2014
  • Country
  • Location
  • Job Type
  • Experience
  • Eligibility
  • Singapore
  • Not specified
  • Permanent - Full Time
  • 5+ years
  • Expat and local
Function
Customer Service/ Account Management
Job Category
Manufacturing
Salary
Not specified

Job Description

  • Daily management of the Customer Service support function with the business unit
  • Process orders from customers and orders for regional warehouses
  • Work with production planner and advise delivery date to customer and our regional sales personnel.
  • Monitor order processing status and ensure that orders are processed within the time frame.
  • Liaise with shipping personnel to ensure on time delivery of customers’ orders
  • Chair weekly customer order meetings. Communicate customer needs and expectation to the manufacturing team.
  • Oversee all customer complaints and work with relevant departments to resolve customer complaints.
  • Responsible for sales updates and revenue and report to management weekly on the current month sales revenue projection and on-time delivery.
  • Work with product managers to provide monthly sales forecasts.
  • Trace ordering pattern by working with finance analyst and country managers and proactively advise management on changes in order patterns.
  • Oversee all sales contracts and administer product pricing and promotions.
  • Monitor administration of sales contracts.

Job Requirements

  • At least a university degree with 5 years experience in customer service in a batch manufacturing environment.
  • Strong Leadership, Communication, and Organizational Skills.
  • Excellent interpersonal and communication skills. Able to manage operations team to meet demanding customers requirement at times.
  • Experience in using a ERP system will be advantageous.
  • Understands supply chain management and samiliar with financial and shipping terms.
  • Resourceful and have excellent problem solving skills.
  • Able to work independently and able to cope well under stress are important attributes

Interested candidates, please send your detailed resume in MS Words with passport size photo attached

About the recruitment agency

Recruit Express Singapore

Established since 1996, Recruit Express has emerged as the leading staffing solutions provider that has set a proven track record for matching the right people to the right organization within the ...

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