This offer job is expired.

Customer Service Manager

Prudential - Expires on Apr 12, 2015
  • Country
  • Location
  • Job Type
  • Experience
  • Eligibility
  • Hong Kong
  • Not specified
  • Permanent - Full Time
  • 10+ years
  • Expat and local
Customer Service/ Account Management
Job Category

Job Description

  • Assist the Senior Manager by managing the daily operations of center, developing team membersí expertise and providing suggestion for continuous service improvement to achieve operational efficiency and service excellence
  • Oversee the implementation of service enhancement program and new initiatives , provide feedback and analysis from customersí viewpoint for further improvement
  • Handle high net worth customersí enquiries and requests on insurance products, and resolve escalated cases in a timely and professional manner
  • Provide one-stop service to high net worth customer by providing identity verification, premium collection, after-sale service and to resolve customer dissatisfaction if necessary
  • Ensure the completion of customersí requests and applications by performing case management
  • Build rapport and maintain a long term relationship with high net worth customers and the respective agents
  • Communicate and coordinate with relevant stakeholders to improve operational efficiency and organizational effectiveness

Job Requirements

  • Bachelor degree holder in any discipline, with FLMI & ACS is an added advantage will be an advantage
  • Minimum 10 years of working experience in customer service, preferably with insurance/financial industry/high net worth related exposure
  • Equipped with excellent customer servicing mindset, plus strong problem solving skills
  • Excellent presentation, data analysis and people management skills
  • Customer focused and result oriented, with the ability to work under pressure and in a changing environment
  • Excellent in both written and spoken English and Chinese, fluent in Putonghua is essential
  • Able and enjoy to work with people of diverse backgrounds with good interpersonal skill
  • Hands on MS Office knowledge
  • Shift duty may be required (from Monday to Saturday, no overnight shift is required)

About the recruiter


For more than 135 years, Prudential Financial, Inc., has helped individual and institutional customers grow and protect their wealth. Today, we are one of the world's largest financial  services ...

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